Violet Browning
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Articles
Recent activity by Violet Browning-
Plus sign isn't parsed when adjusting openssl_options for Exim via whmapi1
Symptoms The + sign in the following value is missing from the configuration: whmapi1 set_tweaksetting module=Mail key=openssl_options value=+no_sslv2 Description Using whmapi1 to modify the open...
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How do I recover from a failed hard disk?
QuestionHow do I recover from a failed hard disk? AnswerWhile we do not have any automated tools in cPanel to help with this, we do have helpful guides available at the following links that explain...
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Outdated custom Roundcube configuration causing issues
SymptomsServers with a custom Roundcube configuration may display unusual behavior after a Roundcube update, and an error similar to the following may be found in the cPanel error log or the cPanel...
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Apache doesn't start after updating to ea-apache24-2.4.48
Symptoms After updating to ea-apache24-2.4.48 you may find that Apache doesn't start, and logs errors such as this: [log_config:error] [pid 112233:tid 141114189410180] (24)Too many open files: AH00...
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Webmail Fails to Load Contacts or Send Emails when a Signature Image or Session Token is broken
Symptoms When sending an email from a specific account, the image in the replied message body is broken and there is a connection error. You may see errors such as: 401 Unauthorized errors when op...
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phpMyAdmin doesn't work when using the cPanel user's password until you reset it
SymptomsA cPanel user is unable to log into phpMyAdmin, and an error similar to the following is displayed:CONFIG_TEXT: mysqli_connect(): (28000/1045): Access denied for user 'cpses_username'@'loca...
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You do not control a MySQL user named "$username"
Symptoms When changing a cPanel account's username, you encounter an error similar to the following. You do not control a MySQL user named “$username”. Description The error occurs when the cPane...
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How do I check for corrupted databases via SSH or the command line?
QuestionHow do I check for corrupted databases via SSH or the command line? AnswerAccess the server's command line as the root user via SSH or Terminal in WHM.Run mysqlcheck and pipe the output to ...
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SpamAssassin whitelist wildcard entry allowing spam through
Symptoms SpamAssassin flags spam as not spam with a spam score that is less than -50. X-Spam-Status: No, score=-86.4X-Spam-Score: -863... -0.0 USER_IN_WELCOMELIST User is listed in 'welcomelist_...
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Your hosting provider has not enabled any Webmail clients
SymptomsAttempting to access Webmail results in a 404 error or the following error:CONFIG_TEXT: Your hosting provider has not enabled any Webmail clients. CauseRoundcube is disabled. Resolution Log...