Steven Sublett
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Activity overview
Latest activity by Steven Sublett-
Steven Sublett created an article,
Elevate: Leapp upgrade failed to mount filesystems special device /dev/md0
Symptoms During Elevate, the leapp upgrade returns the following failure messages: [ERROR] # Upgrade process failed at stage=3 ; Running: tail -f /var/log/elevate-cpanel.log* 2025-05-15 05:22:38 (9...
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Steven Sublett created an article,
WHM Server information doesn't return physical disk on Ubuntu
Symptoms Server information doesn't contain the Physical Disk information on Ubuntu servers. Description cPanel uses dmesg to obtain information about the server disk drives. But in Ubuntu, this...
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Steven Sublett created an article,
MariaDB failed to install during cPanel installation
Symptoms cPanel returned the following errors during the installation attempt. [2025-05-07 03:46:31 +0000] [57549] ( WARN): Could not import key https://archive.mariadb.org/PublicKey: The “/usr/bin...
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Steven Sublett created an article,
WPTK/Plesk website previews are not loading and show a broken image (April 14th, 2025)
Symptoms The preview feature intermittently fails, showing a broken image instead of a thumbnail of the site, as if the website were unreachable. Cause WPTK and some Plesk functions use a servic...
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Steven Sublett created an article,
v126: Mailman UnicodeDecodeError error when sending digests
Symptoms Opening the mailing list returns "Internal Server Error" while processing digests. Digests return the following error when sending: UnicodeDecodeError: 'utf-8' codec can't decode byte 0xf3...
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Steven Sublett created an article,
v126: Mailman unable to view held messages for moderation
Symptoms Attempting to view some held messages in Mailman returns the following page: Additionally, the mailman error log returns a similar backtrace. File "/usr/lib64/python3.6/email/message.py",...
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Steven Sublett created an article,
v126: Mailman ModuleNotFoundError: No module named 'Defaults'
Symptoms Mailman fails to start on version 126. restartsrv_mailman[1386141]: File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 106, in <module>restartsrv_mailman[1386141]: from Mailman...
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Steven Sublett created an article,
Elevate continues on Ubuntu 20 when cpanel-php packages aren't installed
Symptoms Elevate was unable to install cpanel-php83. cPanel PHP-FPM is offline. cpanel_php_fpm.service - FPM service for cPanel DaemonsLoaded: loaded (/etc/systemd/system/cpanel_php_fpm.service; en...
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Steven Sublett created an article,
WHM Marketplace shows Jetbackup5 is not installed
Symptoms Jetbackup5 shows the install button in WHM Marketplace. The following error can also be seen in the cPanel error_log file. The cPanel error_log is located at path: "/usr/local/cpanel/logs...
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Steven Sublett created an article,
Elevate Ubuntu 20.04: Key is stored in legacy trusted.gpg keyring
Symptoms Attempting to elevate returns the following errors. All packages are up to date.W: https://wp-toolkit.plesk.com/cPanel/Ubuntu-20.04-x86_64/6.6.4/wp-toolkit/./InRelease: Key is stored in le...