Steven Sublett
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Activity overview
Latest activity by Steven Sublett-
Steven Sublett created an article,
WPTK/Plesk website previews are not loading and show a broken image (April 14th, 2025)
Symptoms The preview feature intermittently fails, showing a broken image instead of a thumbnail of the site, as if the website were unreachable. Cause WPTK and some Plesk functions use a servic...
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Steven Sublett created an article,
v126: Mailman UnicodeDecodeError error when sending digests
Symptoms Opening the mailing list returns "Internal Server Error" while processing digests. Digests return the following error when sending: UnicodeDecodeError: 'utf-8' codec can't decode byte 0xf3...
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Steven Sublett created an article,
v126: Mailman unable to view held messages for moderation
Symptoms Attempting to view some held messages in Mailman returns the following page: Additionally, the mailman error log returns a similar backtrace. File "/usr/lib64/python3.6/email/message.py",...
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Steven Sublett created an article,
v126: Mailman ModuleNotFoundError: No module named 'Defaults'
Symptoms Mailman fails to start on version 126. restartsrv_mailman[1386141]: File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 106, in <module>restartsrv_mailman[1386141]: from Mailman...
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Steven Sublett created an article,
Elevate continues on Ubuntu 20 when cpanel-php packages aren't installed
Symptoms Elevate was unable to install cpanel-php83. cPanel PHP-FPM is offline. cpanel_php_fpm.service - FPM service for cPanel DaemonsLoaded: loaded (/etc/systemd/system/cpanel_php_fpm.service; en...
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Steven Sublett created an article,
WHM Marketplace shows Jetbackup5 is not installed
Symptoms Jetbackup5 shows the install button in WHM Marketplace. The following error can also be seen in the cPanel error_log file. The cPanel error_log is located at path: "/usr/local/cpanel/logs...
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Steven Sublett created an article,
Elevate Ubuntu 20.04: Key is stored in legacy trusted.gpg keyring
Symptoms Attempting to elevate returns the following errors. All packages are up to date.W: https://wp-toolkit.plesk.com/cPanel/Ubuntu-20.04-x86_64/6.6.4/wp-toolkit/./InRelease: Key is stored in le...
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Steven Sublett created an article,
WP-Squared - File Manager icon 404 missing ( broken image link )
Symptoms When loading the File Manager, the icon/image is missing. Description The File Manager icon is missing from WP squared servers. It was found that the image appears in a previous version...
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Steven Sublett created an article,
Roundcube identities aren't updated when changing domain
Symptoms After changing the domain name in WHM, the Roundcube email domain for a user is incorrect. Description Roundcube stores identities in an SQLite database. The default identity is only gen...
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Steven Sublett created an article,
Upgrade to MariaDB 11.4 failed to find binary
Symptoms Upgrading to MariaDB 11.4 failed and returns the following error. Note: The upgrade logs are stored at path "/var/cpanel/logs/mysql_upgrade.*/unattended_upgrade.log" Service Error(XID ju9b...