Steven Sublett
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Articles
Recent activity by Steven Sublett-
Unable to search emails in Roundcube after Dovecot Solr upgrades from version 8 to 9.
SymptomsWhen entering a search in Roundcube Webmail, an error appears at the bottom right of the screen indicating that an error occurred.Internal Server ErrorThe maillog file returns an error abou...
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cPanel Terminal error: mesg is not being set to y
Symptoms When a user opens the Terminal application in cPanel, they see the warning: mesg: error: tty device is not owned by group `tty'. Description If a system doesn't have the default "/dev...
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Trial license banner still appears after activating license
Symptoms The trial license banner appears on login after upgrading the trial license to a standard license. Description It has come to our attention that the trial license banner continues appea...
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Eximstats import triggers SQLITE_CONSTRAINT for forwarded emails
SymptomsEximstats returns the following error in tailwatchd_log./usr/local/cpanel/logs/tailwatchd_log [Cpanel::TailWatch::Eximstats] [ERR] SQL Failed with error ((XID 6wwe7k) The system received a...
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Webmail loading Slowly corrupted Dovecot Indexes
Symptoms Accessing Webmail for multiple users is loading slowly. When inspecting the mail log files for errors, the below errors can be found: Dec 16 07:19:07 server dovecot: lmtp(email@domain.tld)...
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cpanel-dovecot-solr.service failed java.util.zip.ZipException
Symptoms After restarting the server or recovering from a filesystem corruption, cPanel's Dovecot Solr service fails with the following errors: Note: The failure reason will appear in the console l...
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Unable to upload files on the website after enabling Nginx
Symptoms Attempting file uploads on the website doesn't complete or will fail, and the Nginx log contains an error similar to the following. 2025/06/19 08:58:05 [error] 419052#419052: *63 client in...
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Transfer returns 0 bytes free and reduces threads to 1
Symptoms Transfer Tool returns the following error to cPanel's error_log file. "warn [start_transfer] Transfer threads reduced to “1”: Insufficient disk space is available. “/home” on host “xx.xx.x...
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WP Toolkit Smart Update failure with redirection plugin enabled
SymptomsSmart updates fail with the following error.Unable to perform Smart Update on this website because the site clone is different from the original. DescriptionA smart update performs a clone ...
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DNS zones disappear
Question Why are the DNS zones removed after transferring an account and removing the account from the source server? Answer In a DNS cluster relationship, changes to all zones will trigger actio...