Steven Sublett
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Articles
Recent activity by Steven Sublett-
MariaDB [ERROR] Couldn't load plugins from 'auth_socket.so'
Symptoms New installations of MariaDB 10.11 are unable to load the auth_socket.so plugin, and the following error can be seen in the error log. 2025-04-25 16:50:47 0 [ERROR] mariadbd: Can't open sh...
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How to Rebuild Dovecot uidlist or Repair broken mailboxes
Introduction Sometimes an email inbox may get corrupted, which causes some emails to not be viewable in Webmail. Rebuilding uidlist or Repairing the mailbox will repair this problem. This article d...
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WPTK/Plesk website previews are not loading and show a broken image (April 14th, 2025)
Symptoms The preview feature intermittently fails, showing a broken image instead of a thumbnail of the site, as if the website were unreachable. Cause WPTK and some Plesk functions use a servic...
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Site Quality Monitoring: How many websites can I monitor per cPanel Account?
Question How many websites can I monitor for my cPanel account with Site Quality Monitoring? Answer For every plan except for the Agency plan, only one website per cPanel account is allowed for...
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How to save emails from being deleted?
Introduction Users can save emails to prevent them from being deleted from the server in specific circumstances. For example, if the email user connects to get their email with POP3, the email is r...
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About Git Version Control and Remote Repositories deployment
Introduction This guide will describe how to configure deployment in Git Version control when working with Remote repositories. Procedure To deploy changes from a cPanel-managed Git repository, y...
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How to change the PHP upload path
Introduction PHP uses a system variable to determine the upload path. By default, this is configured as /tmp. The standard workflow uploads a file to /tmp, and then moves it into the site's upload ...
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DNS cluster connection error (Could not communicate with remote API server. )
Symptoms Accessing the WHM DNS Cluster interface shows the following error: Could not communicate with remote API server The cPanel error_log will show the following error: [2021-09-04 00:57:37 +02...
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v126: Mailman UnicodeDecodeError error when sending digests
Symptoms Opening the mailing list returns "Internal Server Error" while processing digests. Digests return the following error when sending: UnicodeDecodeError: 'utf-8' codec can't decode byte 0xf3...
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v126: Mailman stopped sending emails
Symptoms Mailman has started returning some errors since upgrading to version 126. Each of these errors can be seen in the Mailman error log file: - /usr/local/cpanel/3rdparty/mailman/logs/error Ke...