Ryland Robertson
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Activity overview
Latest activity by Ryland Robertson-
Ryland Robertson created an article,
Web Disk user's directory also removed when deleting all sub-files/directories.
Symptoms When using Web Disk and deleting all of the sub-files and sub-folders it deletes the parent folder (the user's folder) which breaks WebDAV until the folder is recreated. Description We'v...
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Ryland Robertson created an article,
Can TLS 1.1 or 1.0 be enabled on RHEL 9-based servers?
Question Can TLS 1.1 or 1.0 be enabled on RHEL 9-based servers? Answer TLS versions older than version 1.2 are not supported and cannot be enabled. Additional resources RedHat Documentation: 20...
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Ryland Robertson created an article,
What are the known ELevate blockers?
Question What are the known ELevate blockers? Answer The list of known ELevate blockers is maintained in the following article. Known cPanel ELevate Blockers
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Ryland Robertson created an article,
Error updating ea-apache24-mod_lsapi: nothing provides liblsapi
Symptoms When attempting to update the ea-apache24-mod_lsapi package on a CloudLinux server, you encounter an error similar to the following. Error: Problem: cannot install the best update candidat...
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Ryland Robertson created an article,
AutoSSL doesn't function due to DNS Doctoring
Symptoms When AutoSSL runs, the HTTP DCV check fails with an error similar to the following. Local HTTP DCV error (domain.tld): “domain.tld” resolves to a private IP address. The system will skip H...
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Ryland Robertson created an article,
AutoSSL domain resolves to a private IP address.
Symptoms When running AutoSSL, you encounter an error similar to the following. Local HTTP DCV error (domain.tld): “domain.tld” resolves to a private IP address. The system will skip HTTP DCV (Doma...
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Ryland Robertson created an article,
Subdomain doesn't resolve after adding it in cPanel when using remote nameservers
Symptoms A subdomain added to cPanel isn't resolving when its main domain uses remote nameservers. Description When a subdomain is created in cPanel, an A record is created in the domain's local ...
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Ryland Robertson created an article,
Paper Lantern Deprecation and Removal Schedule
The Paper Lantern theme and all related styles were deprecated in cPanel & WHM version 100. In cPanel & WHM version 108 (debuting Q3-Q4 of 2022): We will remove the Paper Lantern theme from the cP...
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Ryland Robertson created an article,
Emails from Mailman lists are shown as being sent "on behalf of" the mailing list
Introduction Certain third party email clients will read the headers of messages sent from a Mailman list and show them as being sent "on behalf of" the name of the mailing list itself. This occurs...
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Ryland Robertson created an article,
"Access denied - Invalid HELO name (See RFC2821 4.1.1.1)" messages in exim_mainlog
Symptoms When sending an email to a remote server or receiving an email from a remote server, the reciving server's response will contain the following: Access denied - Invalid HELO name (See RFC28...