Ryland Robertson
- Total activity 401
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Activity overview
Latest activity by Ryland Robertson-
Ryland Robertson created an article,
Roundcube's custom Sent folder is reset to the default after recent updates.
Symptoms When logging into Roundcube via Webmail we noticed that our custom Sent folder has been reverted to the default location. Description We've opened an internal case for our development te...
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Ryland Robertson created an article,
cPstrict is being loaded from an unsupported perl error on cPanel & WHM version 126.
Symptoms The following error is seen on cPanel & WHM version 126 via the cPanel error_log: cPstrict is being loaded from an unsupported perl (/usr/bin/perl) at /usr/local/cpanel/cPstrict.pm line 27...
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Ryland Robertson created an article,
Error "failed to reserve page summary memory" when attempting to set the default PHP version.
Symptoms When attempting to update the EasyApache 4 default PHP version via the /usr/local/cpanel/bin/rebuild_phpconf script, we see the following error output: Fatal error: Uncaught PleskExt\WpToo...
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Ryland Robertson created an article,
Removal of File Manager's "HTML Editor" tool from all supported versions of cPanel & WHM
Symptoms When using cPanel's File Manager, the "HTML Editor" tool is no longer available for editing. Description File Manager's "HTML Editor" tool utilizes the CKEditor software, which has been ...
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Ryland Robertson created an article,
Failed to check if server netblock is added to the cPGreyList trusted hosts: WHOIS lookup failed
Symptoms When accessing the WHM module Greylisting's "Trusted Hosts" tab, the following error is generated via the UI: Failed to check if server netblock is added to the cPGreyList trusted hosts: W...
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Ryland Robertson created an article,
Hostname history can prevent the current hostname's SSL certificate from being obtained when the previously used hostname's domain is rate-limited.
Symptoms When attempting to issue and install a new hostname SSL certificate we see our previous old hostname being rate-limited by Let's Encrypt which is preventing the issuance of a new SSL certi...
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Ryland Robertson created an article,
Error "TypeError: str() argument 2 must be str, not bytes" when archiving Mailman list.
Symptoms When archiving a Mailman mailing list the following error occurs: TypeError: str() argument 2 must be str, not bytes" when archiving Mailman list. Description This error can be caused by...
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Ryland Robertson created an article,
Hostname resets on restart on Google Cloud Platform (AlmaLinux)
Symptoms On Google Cloud Platform, the system hostname is changed either on boot or after some time. This can cause license errors. Description The dhclient script may not preserve the locally c...
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Ryland Robertson created an article,
Web Disk user's directory also removed when deleting all sub-files/directories.
Symptoms When using Web Disk and deleting all of the sub-files and sub-folders it deletes the parent folder (the user's folder) which breaks WebDAV until the folder is recreated. Description We'v...
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Ryland Robertson created an article,
'agent360 test' returns errors or only lists CPU load statistics
Symptoms When loading the 360 Monitoring module, you encounter either an "undef error" when loading the page, or the page only shows CPU load statistics and nothing else. Description This is caus...