Lorenc Doda

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Activity overview

Latest activity by Lorenc Doda

  • Lorenc Doda commented,

    1. Community
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    3. E-mails goes to spam

    Can you share what was the exact problem and how you fixed it.. might be it can help other forum members to solve such problem. It was a problem from the data center side because my server on Hetzn...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    Hello, To update, it looks like everything (e.g. RDNS, SPF, DKIM) is correctly configured to protect against the domain name getting marked as SPAM. Let us know if any remote mail servers mark ema...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    Hello, Could you post the ticket number here so we can update this thread with the outcome? Thanks. tickets ID# 8666267

  • Lorenc Doda commented,

    1. Community
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    3. E-mails goes to spam

    I think I was too hasty with the smtp banner message from MXToolbox. I had something in the back of my mind that this is a false positive so I searched and remember a setting in exim which can caus...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    The support queue usually takes a few hours. I checked MXToolbox against your IP and it shows Reverse DNS does not match SMTP Banner Did you contact the data centre (the people who host your ser...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    There were about 20 Tickets before me ,can you please tell me how much time it takes.Not exactly but just to have an idea. Thank you.

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    Hello, Could you open a support ticket so we can take a closer look at the system and the live domain names to get a better idea of how it's all configured? This will allow us to provide you with ...

  • Lorenc Doda commented,

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    3. E-mails goes to spam

    Hello, I'm referring to the TXT records for DKIM and SPF at your DNS provider. You provided a screenshot of the RDNS entry in Web Host Manager's Edit DNS Zone feature. You can't use WHM to modify ...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    Hello, You have to add those TXT records at the DNS hosting provider for your domain name. The records as you see them in cPanel and WHM are not active because the domain name uses a remote server...

  • Lorenc Doda commented,

    1. Community
    2. Email
    3. E-mails goes to spam

    Could you post a screenshot showing how the DKIM TXT record is configured for this domain name at it's DNS hosting provider? Thank you. Here are 3 screenshots ,2 on the Cpanel,1 in WHM