Justin Dover
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Activity overview
Latest activity by Justin Dover-
Justin Dover created an article,
Partners Unable to Submit Support Tickets from within WHM
Symptoms When you attempt to submit a ticket from WHM, you receive a message similar to the following. Restricted FeatureThis feature is only available if you have purchased a license directly from...
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Justin Dover created an article,
When will Sectigo be deprecated and removed from cPanel?
Question When will Sectigo be deprecated and removed from cPanel? Answer Sectico was deprecated in cPanel version 11.118 and removed in 11.120. Additional resources cPanel Deprecation Plan 11...
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Justin Dover created an article,
How to restore a database from a daily backup
Introduction The following procedure provides the steps to restore a database from a daily cPanel backup. Procedure Please note that in the following examples, "/path/to/backup/" must be replaced...
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Justin Dover created an article,
How do I upgrade from CloudLinux 7 to CloudLinux 8?
Question How do I upgrade from CloudLinux 7 to CloudLinux 8? Answer CloudLinux 7 servers can be upgraded to CloudLinux 8 with the cPanel-provided elevate-cpanel script, version 33 or greater. Ple...
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Justin Dover created an article,
Where are FTP login logs?
Question Where are FTP login logs? Answer The FTP logins are logged to the system log file. On RHEL-based systems, the system log is /var/log/messages. On Ubuntu, the system log is /var/log/syslo...
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Justin Dover created an article,
Apache will not start: Cannot find /usr/local/apache/bin/litespeed
Symptoms Apache will not start after the Litespeed license expires, and an error similar to the following will be in the logs. Sep 28 11:36:51 server.domain.tld restartsrv_httpd[1707233]: [ERROR] C...
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Justin Dover created an article,
Is it possible to get a temporary license for migrations?
Question Is it possible to get a temporary license for migrations? Answer Yes, a 15-day Migration license can be obtained through our Customer Service team. Please provide the IPs for the servers...
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Justin Dover created an article,
Your session cookie is invalid. Please log in again
Symptoms You occasionally receive the following message when accessing cPanel, WHM, or Webmail. Your session cookie is invalid. Please login again Description The message occurs when the session ...
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Justin Dover created an article,
How to create an SFTP only user
Introduction SFTP is a secure protocol, but cPanel FTP users cannot use SFTP. This is because SFTP requires a user to have shell access, which FTP users do not have. To provide SFTP access without ...
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Justin Dover created an article,
Addon domains, Subdomains, and Aliases are missing from cPanel in Jupiter Theme
Symptoms After updating to version 106 of the cPanel software, the "Addon Domains," "Aliases," and "Subdomains" interfaces no longer appear under the "Domains" area of cPanel. Description "Addon ...