Justin Dover
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Articles
Recent activity by Justin Dover-
How To Open a Technical Support Ticket
Introduction The purpose of this article is to outline the process of opening a support ticket. Procedure With a cPanel Direct license, you can open a support request with cPanel Technical Suppor...
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How to create an SFTP only user
Introduction SFTP is a secure protocol, but cPanel FTP users cannot use SFTP. This is because SFTP requires a user to have shell access, which FTP users do not have. To provide SFTP access without ...
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How to update cPanel/WHM
Introduction This article's purpose is to provide guidance on how to upgrade cPanel/WHM. Procedure To update cPanel & WHM manually, use WHM’s Upgrade to Latest Version interface (WHM >> Home >> c...
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When will Sectigo be deprecated and removed from cPanel?
Question When will Sectigo be deprecated and removed from cPanel? Answer Sectigo was deprecated in cPanel version 11.118 and removed in 11.120. At the end of 2024, any version of cPanel & WHM wil...
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Can a DNSOnly server be converted to a standard cPanel server?
Question Can a DNSOnly server be converted to a standard cPanel server? Answer Currently, there is no direct method for converting from a DNSOnly server to a standard cPanel server. The following...
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Partners Unable to Submit Support Tickets from within WHM
Symptoms When you attempt to submit a ticket from WHM, you receive a message similar to the following. Restricted FeatureThis feature is only available if you have purchased a license directly from...
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Is it possible to link a child node to multiple parent nodes?
Question Is it possible to link more than one parent node to a child node? Answer You can create a parent node with multiple child node configurations; however, we do not currently support config...
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cPHulk Can't Clear Blocks due to ip6tables
Symptoms Clearing cPHulk blocks encounters errors similar to the following if IPv6 is broken, disabled, or not supported by the kernel. [iptables] /sbin/ip6tables --list-rules cphulk failed: ip6tab...
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Reinstalled RoundCube and Now Get a 500 error
Symptoms After reinstalling RoundCube, you may experience a 500 error when accessing RoundCube via Webmail. Description When reinstalling RoundCube, some configuration files may no longer be pre...
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How to Create New Destinations for JetBackup
Introduction This article links to resources on setting up destinations for backups with JetBackup. Procedure You can begin creating a backup destination to use as a storage location for your bac...