Justin Dover
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Articles
Recent activity by Justin Dover-
Partners Unable to Submit Support Tickets from within WHM
Symptoms When you attempt to submit a ticket from WHM, you receive a message similar to the following. Restricted FeatureThis feature is only available if you have purchased a license directly from...
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Is it possible to link a child node to multiple parent nodes?
Question Is it possible to link more than one parent node to a child node? Answer You can create a parent node with multiple child node configurations; however, we do not currently support config...
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cPHulk Can't Clear Blocks due to ip6tables
Symptoms Clearing cPHulk blocks encounters errors similar to the following if IPv6 is broken, disabled, or not supported by the kernel. [iptables] /sbin/ip6tables --list-rules cphulk failed: ip6tab...
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When will Sectigo be deprecated and removed from cPanel?
Question When will Sectigo be deprecated and removed from cPanel? Answer Sectico was deprecated in cPanel version 11.118 and removed in 11.120. Additional resources cPanel Deprecation Plan 11...
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Reinstalled RoundCube and Now Get a 500 error
Symptoms After reinstalling RoundCube, you may experience a 500 error when accessing RoundCube via Webmail. Description When reinstalling RoundCube, some configuration files may no longer be pre...
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How to create an SFTP only user
Introduction SFTP is a secure protocol, but cPanel FTP users cannot use SFTP. This is because SFTP requires a user to have shell access, which FTP users do not have. To provide SFTP access without ...
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How to Create New Destinations for JetBackup
Introduction This article links to resources on setting up destinations for backups with JetBackup. Procedure You can begin creating a backup destination to use as a storage location for your bac...
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Your session cookie is invalid. Please log in again
Symptoms You occasionally receive the following message when accessing cPanel, WHM, or Webmail. Your session cookie is invalid. Please login again Description The message occurs when the session ...
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Outgoing Mail Has Been Suspended
Symptoms When attempting to send mail from the webmail client Roundcube, you receive an error that indicates the email account is suspended: SMTP Error (550): Failed to add recipient 'user@recipien...
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How to restore a database from a daily backup
Introduction The following procedure provides the steps to restore a database from a daily cPanel backup. Procedure Please note that in the following examples, "/path/to/backup/" must be replaced...