incubatec
- Total activity 20
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Activity overview
Latest activity by incubatec-
incubatec commented,
Sure, after waiting so long for the problem to be solved, I can wait some longer for the manager. Let's hope she gets back to me before the next price hike. And email access does not work when the...
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incubatec commented,
Please take a better to look at the ticket and the times again. And e-mail logons fail when the license does not work. Let's for one moment assume that what you have written is true - which I am n...
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incubatec commented,
We actually get very few locked licenses - maybe a couple a day? I don't have exact numbers to share, but I would say "less than 10 per day" is a good guess. It's definitely not enough to keep o...
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incubatec commented,
After 28+ hours of downtime this was now finally fixed. How do I explain that much downtime in the year 2022? Speechless...
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incubatec commented,
I try! I will say that the support system isn't designed to be a live chat, and my availability here also depends on how busy things are, but the ticket queue has been much busier than usual the ...
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incubatec commented,
Thank you, this was what I was looking for - you are again (much!) faster than your colleagues in the support dept.
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incubatec commented,
Unfortunately due to the nature of a licensed product, these checks have to be in place. We do have 24x7 support and are always available to help with license issues. Could somebody then please ...
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incubatec commented,
Thank you, you seem to know more about the GDPR than your colleagues from support! One last thing: Do you have DPA, e. g. when granting root access to your support team for servers located within t...
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incubatec commented,
It defaulted to enabled on all of our servers; maybe it was enabled till recently? Also who is the DPO regarding the data collection? Generally could you point me where the documentation regardin...
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incubatec commented,
Hey hey! We are intentionally vague about what causes a license to be locked, in an effort to not help people using license circumvention tools. The most common way to get a license locked is fr...