David Hertenstein
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Activity overview
Latest activity by David Hertenstein-
David Hertenstein created an article,
Recent update including tzdata-java causes cPanel SOLR to not start
SymptomsAfter the most recent updates were run on the server, the cPanel Dovecot SOLR service is no longer able to start. As such, the following errors may be encountered: [2025-07-02 06:53:14 +030...
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David Hertenstein created an article,
ELevate updates domains that currently "inherit" their PHP version to a specific EA-PHP version
SymptomsAfter performing an ELevate on your server, your domains that were set to "inherit" their PHP version are now set to a specific EA-PHP version. Typically this version that is set is the cur...
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David Hertenstein created an article,
Migrating from CCS to cpdavd with events that have non-English characters causes events to have malformed text
SymptomsAfter converting data from the Calendar and Contacts Server (CCS) to the new cpdavd system, either via ELevate or via an upgrade to cPanel 120+, calendar events that have non-English charac...
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David Hertenstein created an article,
Update to latest cPanel 110, 126, or 128 versions removes "addonfeatures" directory.
Symptoms After updating to cPanel versions 11.110.0.65, 11.126.0.21, or 11.128.0.11, some cPanel plugins or features are no longer functioning properly. After further review, it is found that the ...
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David Hertenstein created an article,
Roundcube gives Internal Server Error when adding an event
Symptoms When attempting to add an event to the RoundCube calendar, the following error is logged to the RoundCube error log: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) mus...
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David Hertenstein created an article,
Rotated "traffic-apache.log" files are being unarchived, which prevents log rotation
Symptoms Files that are located at "/var/log/cpanel-server-traffic/web/" are rotated and archived daily by logrotate, but are unarchived the following day. Description The "gather_update_log_sta...
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David Hertenstein created an article,
After installing the Imunify360 plugin for all WordPress websites, the "Plugins" tab is broken in WP Squared
Symptoms Imunify360 now offers a WordPress plugin for WP2 users to help manage their website security. Further information on this can be found here: Enable the Imunify Security WordPress Plugin Ho...
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David Hertenstein created an article,
Restoring a backup in-place results in duplicate Mailman data
Symptoms After restoring a full account backup in-place using tools like the "Transfer or Restore a cPanel Account" or via "restorepkg" directly, any mailing list on the account has grown significa...
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David Hertenstein created an article,
cPHulk chain is not added to INPUT filter in nftables, resulting in the cPHulk Firewall chain not blocking any IPs
Symptoms IPs that are reportedly blocked by cPHulk in the server's firewall are not being blocked. Description When cPHulk adds an IP to the server's firewall, it adds the IP to a chain of rules ...
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David Hertenstein created an article,
userdata_upgrade script adds the "Autodomain" aliases to cPanel userdata
Symptoms The domains hosted on the server have all had Alias domains added similar to the following: domain.tld.cpanel.sitedomain.tld.cprapid.com Description cPanel version 124 introduced the "Au...