Thomas Payne
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Articles
Recent activity by Thomas Payne-
DNS Cluster SSL connection failed / Could not communicate with remote API server.
SymptomsYou find that the DNS Cluster "status" shows the following for all Cluster members:Could not communicate with remote API server. The logs show errors such as the following as well:CONFIG_TE...
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Unable to disable "Log in via Webpros" on DNSOnly installations of cPanel.
SymptomsAfter updating to 11.134 on a DNSOnly server, you find that the WHM login page has the "Log in via WebPros" external authentication module enabled. DescriptionThe Log in Via WebPros authen...
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CVE-2026-31431 copy/fail reported for linux kernels.
SituationA vulnerability CVE-2026-31431 affecting Linux Kernels has been discovered within the algif_aead optimization added in 2017. This is not tied to a specific distribution and affects most ma...
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PHP version changed from inherit to a defined PHP version for restored accounts during the next cPanel update.
SymptomsAfter restoring an account that has domains that use the "inherit" PHP version, you find that immediately after the restore inherit is configured. Once the cPanel update script runs the PHP...
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March 28th 2026: Unable to activate cPanel license, Updating cPanel license...Done. Update Failed!
SymptomsWhen trying to activate the cPanel license, you are receiving a generic failure such as the one below:/usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed!Additionally,...
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DNS zones not updated for cPanel accounts that use Temporary domains when the account's IP address is changed.
SymptomsAfter changing the IP address associated with a cPanel account, if the cPanel account has a Temporary domain you will see the error below within the WHM UI:CONFIG_TEXT: You cannot modify DN...
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After changing the Dedicated IP address on an account, the previous IP address cannot be removed from the server.
SymptomsAfter changing the IP address of a cPanel account that has a Temporary domain, you find that within the WHM // Show or Delete Current IP Addresses interface. you find that the previous IP a...
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Websites created using Temporary Domains are inaccessible at destination after being transferred using the Transfer Tool.
SymptomsWhen a cPanel account that uses a Temporary domain is transferred from one server to another, The Temporary domain that is created on the destination server uses a different document root t...
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Roundcube vulnerabilities prior to version 1.6.14.
SymptomsOn March 18th 2026, Roundcube released a security update including versions 1.6.14 and 1.5.14. cPanel uses the 1.6 branch on all supported cPanel versions, and we have reported this to our ...
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Roundcube vulnerabilities prior to version 1.6.14.
SymptomsOn March 18th 2026, Roundcube released a security update including versions 1.6.14 and 1.5.14. cPanel uses the 1.6 branch on all supported cPanel versions, and we have reported this to our ...