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  1. cPanel
  2. Support Topics
  3. Transfers
  4. Advice and Troubleshooting

Advice and Troubleshooting

  • The "Reseller" text box in the WHM >> Transfer Tool search dropdown is very small
  • WHM Transfer Tool "ssh transport failed" No RSA host key is known and you have requested strict checking. Host key verification failed.
  • Mail not showing after transferring from DirectAdmin due to zstd compression
  • Transfer fails with "Insufficient disk space is available"
  • Not a valid path for a home directory symbolic link in this restore type.
  • Transfer Tool fails to copy Greylist configuration; "The system failed to trust any IP addresses"
  • Transfer Tool No Dedicated IPs in Remote Server
  • Failed: New homedir already exists, all actions canceled (was this account already moved?)
  • Transferring ModSec RuleSet Fails With "The system could not download the file $FILE_NAME"
  • Warning: Hostname Resolution Mismatch
  • Warning: quota file /path/to/quota does not exist; skipping
  • Transfer Tool: The source server is not running the same major version as the target server.
  • Transfer or Restore a cPanel Account gets "connection refused" when trying to connect to port 2083 on remote server
  • Failed to create a temporary API token on account transfer
  • Connecting to a remote host via Transfer Tool results in: Connection timed out
  • Transfer Tool failed to connect because of an error: No route to host
  • Transfer Tool/JetBackup restore display mysql.user view error
  • Transfer Tool does not list accounts from Plesk that forward domains
  • Default Web Page Displayed after using Transfer Tool with Live Transfer
  • Transfer Tool warning: "The system failed to determine if the local server is authoritative for the zone"
  • Transfer Tool Warning: This system is not authoritative for the zone...
  • Transfer Tool fails to transfer MySQL databases: Access denied for user 'root'@'localhost'
  • Update the remote server, or fix its SSH
  • Transfer Tool reports a function error when restoring a database
  • cPanel accounts migrated from a server with MySQL 5.6 to 5.7 will fail due to "show_compatibility_56"
  • Unable to validate Google Drive destination after copying Backup Service Configuration with Transfer Tool
  • Connecting to a server using the Transfer Tool results in: Permission denied (publickey,gssapi-keyex,gssapi-with-mic)
  • How to terminate running transfers
  • The system failed to update the file "analyze_config_VERSION" on the remote server because of an error
  • "Permission Denied" errors in transfer tool
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