Skip to main content

We are currently experiencing a higher than average ticket volume and as such our responses may be delayed. If your cPanel license is purchased through a partner or a hosting provider you may receive faster support by reaching out to your provider first.

We're currently improving our systems to provide you with a new, more unified login experience.

Databases section does not appear in cPanel

Christopher Barnett
  • Updated

Symptoms

You may find that the database section in cPanel as shown below is missing.

Screen_Shot_2021-02-04_at_4.53.00_AM.png

 

Description 

This can occur if MySQL is disabled in the Service Manager, or if all of the following features are disabled in the Feature Manager.

 

  • MySQL
  • PhpMyAdmin
  • PostgreSQL (if PostgreSQL is installed)
  • PhpPgAdmin (if PostgreSQL is installed)

 

Workaround

Ensure that MySQL is enabled in the Service Manager and that the features below that you'd like to allow access to are enabled in the Feature Manager.

 

  • MySQL
  • PhpMyAdmin
  • PostgreSQL (if PostgreSQL is installed)
  • PhpPgAdmin (if PostgreSQL is installed)

 

These changes can be made in the following locations of WHM.

 

Home » Packages » Feature Manager

 

Home » Service Configuration » Service Manager

 

Related articles:

How to enable / turn on monitoring for a service in cPanel & WHM

A cPanel feature is missing for an account despite being enabled in the feature list

Related articles