Question
I am receiving the following email:
/usr/local/cpanel/bin/process_ssl_pending_queue encountered an error: FATAL: rsa_decrypt_key_ex failed: Invalid input packet. at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/Decrypt.pm line 66.
How do I resolve this?
Answer
Check the json file in /home/$username/.cpanel/ssl/pending_queue.json
This can be done using json_pp < /home/$username/.cpanel/ssl/pending_queue.json or with python -m json.tool /home/$username/.cpanel/ssl/pending_queue.json
If the file is damaged or corrupt, move this and rerun the AutoSSL service or reorder the SSL. If you purchased an SSL, please open a support ticket with our sales team at billing@cpanel.net
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