process_ssl_pending_queue encountered an error: FATAL: rsa_decrypt_key_ex

Question

I am receiving the following message via email--how do I resolve this issue?

/usr/local/cpanel/bin/process_ssl_pending_queue encountered an error: FATAL: rsa_decrypt_key_ex failed: Invalid input packet. at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/Decrypt.pm line 66.

Answer

Check the json file in /home/$username/.cpanel/ssl/pending_queue.json. This may be corrupt and causing the notifications to be sent. 

This can be done using json_pp <  /home/$username/.cpanel/ssl/pending_queue.json or with python -m json.tool /home/$username/.cpanel/ssl/pending_queue.json.

If the file is damaged or corrupt, move it aside and rerun the AutoSSL service or reorder the SSL. If you purchased an SSL, please open a support ticket with our sales team at billing@cpanel.net.

If you find the file is not corrupted, but you receive the alert every 5 minutes, you can remove or adjust the cronjob that sends this notification. You can do this via the cron section of your cPanel interface, How can I edit an existing cron job via cPanel? or by connecting to the server via SSH using the terminal. Create a Root user cron job -- Just add "-u username" for the user's crontab.