What does "console access" mean?
"Console access" refers to a method of connecting to your server in a way that does not rely on the network that your server is connected to.
This type of access is critical for systems or network administrators that need to edit the network configuration of a server. Due to the fact that console access does not rely on your server's network configuration, you will not be disconnected from the server if you make a mistake while editing the network configuration. Failure to make use of console access while editing network configurations can result in extended downtime for your entire server. cPanel support does not have the access or ability to assist with network problems like this, and you would need to contact your hosting provider or datacenter for assistance.
This term originates from traditional computing terms such as "system console", "computer console", "root console", "operator's console", etc.
These terms all refer to a physical device that the user would interact with to administer the computer.
In current times, when you make use of console access, you generally will connect to your server via a special type of network connection that is set up by your datacenter or hosting provider which is not reliant on the normal network connection of your server. cPanel support does not have any ability to manage this type of connection for you or assist you with making use of it. If you need to use Console Access, you must contact your datacenter or hosting provider for assistance.