Symptoms
When a domain is using Cloudflare DNS and a file is uploaded through the cPanel File Manager, you may encounter one of the following warnings:
"An error occurred. Your account may be over its quota or you attempted to upload a folder"
Or
"The file size exceeds your account remaining disk usage quota. Because of this, you cannot upload this file. Delete some files, or contact your hosting provider to request an increase to your account's quota."
Description
When Cloudflare is hosting the DNS for a domain, Cloudflare limits upload size (HTTP POST request size) per plan type. This can cause the issue where it appears there are quota issues preventing uploads from completing.
Workaround
1. Access cPanel via the IP directly or a hostname that resolves to the IP directly.
2. Disable Cloudflare proxy for your domain
3. Upgrade your Cloudflare account:
Cloudflare limits upload size (HTTP POST request size) per plan type:
- 100MB Free and Pro
- 200MB Business
- 500MB Enterprise by default (contact Customer Support to request a limit increase)