PureFTPD is running but reports down in "Service Status"

Symptoms

You may see that PureFTPD is running but reports down in "Service Status". You may also see the FTP check failing with the following output in /var/log/chkservd.log.

ftpd [[socket_service_auth:1]TCP Transaction Log:
<< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
<< 220-You are user number 1 of 50 allowed.
<< 220-Local time is now 03:39. Server port: 21.
<< 220-This is a private system - No anonymous login
<< 220-IPv6 connections are also welcome on this server.
<< 220 You will be disconnected after 15 minutes of inactivity.
>> USER __cpanel__service__auth__ftpd__CdzbdgNGhVksE9Lw
<< 331 User __cpanel__service__auth__ftpd__CdzbdgNGhVksE9Lw OK. Password required
>> PASS 3u8KdfzAOdKKwv1_
<< 421 Home directory not available - aborting
ftpd: ** [421 Home directory not available - aborting != 2]
: Died[check command:+][socket connect:-][socket failure threshold:1/3]]...

Description 

This is caused by the /var/cpanel/userhomes/cpanel directory not being present.

Workaround

The directory can be created with the command below via SSH or the Terminal in WHM.

mkdir -p /var/cpanel/userhomes/cpanel; chown cpanel: /var/cpanel/userhomes/cpanel

More information about accessing the Terminal via WHM can be found below.

Using Terminal To Access the Command Line