Symptoms
When you create or transfer an account, you may receive the following failure:
Account “$USER”: Account Restore Failed:
“Account failure: Failed to create the account: (XID 6abkte)
The name of another account on this server has the same initial 8 characters
as the given username ($USER).
Each username’s first 8 characters must be unique. at
/usr/local/cpanel/Whostmgr/Accounts/Create.pm line 623.”
Description
If you are using MySQL or PostgreSQL, the first 8 characters must be unique on the system. However, when using MariaDB, this is not a limitation.
Workaround
- Upgrade to MariaDB as your database server:
How to upgrade MySQL/MariaDB
Please note, if MySQL 8 is installed, you will not be able to switchover to MariaDB. You can view further details on this here:
Can I downgrade/upgrade from MySQL 8.0 to MariaDB? - Disable the "Require a username prefix on names of new databases and database users" Tweak Setting at WHM "Home / Server Configuration / Tweak Settings / SQL".
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