Symptoms
When creating new accounts and running the AutoSSL service, you notice the domain's www subdomain is not renewed and says excluded.
Cause
Newly created accounts do not include the www subdomain in the AutoSSL orders due to the subdomain being excluded.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-52787. Follow this article to receive an email notification when a solution is published in the product.
Resolution
This behavior has been addressed in both the 134 and 136 release branches of the cPanel software. This will no longer occur after updating to the following versions:
- 134.0.19 and above
- 136.0.4 and above
For previous versions of the cPanel software, the workaround is to remove the exclusion for the domain.
Note: You will need to replace $user with the cPanel user and $domain.tld with the real domain.
# uapi --user=$user SSL remove_autossl_excluded_domains domains='www.$domain.tld'
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