Skip to main content

We are currently experiencing a higher than average ticket volume and as such our responses may be delayed. If your cPanel license is purchased through a partner or a hosting provider you may receive faster support by reaching out to your provider first.

We're currently improving our systems to provide you with a new, more unified login experience.

"The given IP address or range is invalid." error in Add a New IP Address in WHM

Shoshana Billik
  • Updated

Symptoms

On the Add a New IP Address page in WHM, you try to add an IP address in the New IP or IP range to add: field and get this error:

The given IP address or range is invalid.

 

Description 

The error appears if you input a single IP address with a netmask instead of a network address, for example, 192.0.2.3/24. The error also appears if you input a network address with a netmask of less than 24 or more than 30 bits, for example, 192.0.2.0/23 or 192.0.2.0/32.

 

Workaround

Enter just the IP address without the netmask in the New IP or IP range to add: field, then select the corresponding netmask from the Select a subnet mask for the IP or IPs above to use: dropdown menu. For example, to input the 192.0.2.3 IP address with a /24 netmask, enter 192.0.2.3 in the New IP or IP range to add: field and select 255.255.255.0 from the Select a subnet mask for the IP or IPs above to use: menu.

Related articles