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Error when browsing certificates in the cPanel SSL/TLS interface

Brian Dial
  • Updated

Symptoms

Clicking "Browse Certificates" in "cPanel » SSL/TLS » Manage SSL Hosts" or running the whmapi1 listcrts call for a user results in an error similar to either of the following.

The certificate list could not be retrieved because of an error: Can't call method "parsed" on an undefined value a/usr/local/cpanel/Cpanel/SSLStorage.pm line 247.
Template::Exception:
	[TYPE]=[undef]
	[INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale/Utils/DateTime.pm line 70.]
	[TEXT]=[]
 at cpanel.pl line 1126.
	cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/ssl/csrs.html.tt", 1) called at cpanel.pl line 4647
	cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
	cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/ssl/csrs.html.tt") called at cpanel.pl line 326

 

Description 

This error can occur if the user's SSL database has become corrupted. 

 

Workaround

  1. Access the server's command line as the 'root' user via "Terminal" in WHM or SSH.
  2. Rebuild the user's SSL database by running the following command. 
    /scripts/rebuilduserssldb $user
    Please note, '$user' must be replaced with the cPanel username of the affected account.

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