Error when browsing certificates in the cPanel SSL/TLS interface

Symptoms

Clicking Browse Certificates at cPanel / SSL/TLS / Manage SSL Hosts, installing an SSL, or running the whmapi1 listcrts call for a user results in an error similar to either of the following:

CONFIG_TEXT: The certificate list could not be retrieved because of an error: Can't call method "parsed" on an undefined value a/usr/local/cpanel/Cpanel/SSLStorage.pm line 247.

CONFIG_TEXT: Template::Exception:
[TYPE]=[undef] 
[INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale/Utils/DateTime.pm line 70.] 
[TEXT]=[] 
at cpanel.pl line 1126. 
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/ssl/csrs.html.tt", 1) called at cpanel.pl line 4647 
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930 
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/ssl/csrs.html.tt") called at cpanel.pl line 326

Cause

This error can occur if the user's SSL database has become corrupted.

Resolution

1. Log in to the server via SSH or WHM's Terminal as the root user

2. Rebuild the user's SSL database by running the following command:

   # /scripts/rebuilduserssldb $user

   Note: '$user' must be replaced with the cPanel username of the affected account.