Symptoms
When trying to renew an SSL through AutoSSL while using Let's Encrypt, the process fails, and you receive one of the following errors:
Cpanel::Exception/(XID 8mmft5) No key ID has been set. Either pass “key_id” to new(), or create_account()
malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /var/cpanel/perl/Cpanel/SSL/Auto/Provider/LetsEncrypt/Registration.pm line 149.
Description
This will occur if the registration with Let's Encrypt has expired. Recreating the registration will resolve this error.
Workaround
- Navigate to "WHM / Manage AutoSSL."
- Select "Providers" and "Let's Encrypt."
- Select both options to Agree to the Terms of Service as well as "Recreate my current registration."
- Click "Save" to commit the changes.
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