Hostname certificate not issued: The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day”: We were unable to process your request. Please try again later.

Symptoms

When the system automatically attempts to refresh the hostname certificate for your server, one of the following errors is received.

The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day”: We were unable to process your request. Please try again later.

The cPanel Store returned an error (X::UnknownError) in response to the request “POST ssl/certificate/whm-license/90-day”: Service Unavailable

Description

The AutoSSL provider rate limits how many orders can be accepted at any given time. When the rate limit is being enforced or during a maintenance event, "We were unable to process your request. Please try again later" will be the response to the SSL order. Developers are working to improve this scenario in a future release. We have identified that running our checkallsslcerts script at another time will result in a successful certificate installation.

Workaround

Running checkallsslcerts at a different time will succeed. Optionally, a cronjob can be set up for the root user:

30 20 * * * /usr/local/cpanel/bin/checkallsslcerts > /dev/null

Create a Root user cron job