Symptoms
The terminal will fail when accessing with WHM or cPanel service sub-domain name when ea-nginx is installed. You will receive the following error:
Error: The WebSocket handshake failed at 2:20:25 PM.
Description
When accessing the terminal through WHM or cPanel service subdomain proxy, when ea-nginx is installed, it will fail.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-40798. Follow this article to receive an email notification when a solution is published in the product.
Workaround
Access cPanel or WHM without service proxy.
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