[EA-7780] mod_cpanel CPU usage
I have enabled mod_cpanel but this module doing high server load.
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I have enabled mod_cpanel but this module doing high server load.
Hello, Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we'll update this thread with the outcome. Create Support Ticket - Version 68 Documentation - cPanel Documentation Thank you.0 -
Don't install it. Takes the server offline. 51403 0 -
Don't install it. Takes the server offline.
Hello, Would you mind opening a support ticket so we can observe this behavior and see what's happening? You can post the ticket number here and we'll make sure it's investigated right away. Thank you.0 -
Hi was anything ever sorted for this? I enabled Mod_cpanel on a production VPS and it sent the load over 58. the system on has 3 cores so there was an extra 55 load..... I've disabled it, and cannot enable unless the issue is definitely resolved. Edit: I haven't submitted a ticket as I can't afford to reactivate mod_cpanel even for testing as its a production server. Just hoping there may be an easy solution to fix the load issues? I couldn't even find anything in the logs 0 -
Hello, Can anyone experiencing this issue verify if the Apache HTTP2 module is installed on the affected system(s)? You can check with a command like this: httpd -M|grep http2
Internal case EA-7387 is open to track reports of high CPU usage when mod_cpanel and HTTP2 are installed at the same time, however we've yet to reproduce the issue on a test environment. If you confirm that HTTP2 is installed, please open a support ticket and reference case EA-7387 so we can take a closer look. Once the ticket is opened, post the ticket number here and we will update this thread with the outcome. Thank you.0 -
http2 is enabled on my server, using php-fpm 0 -
http2 is enabled on my server, using php-fpm
Could you open a support ticket so we can take a closer look at the affected system? Once opened, please post the ticket number here and we will update this thread with the outcome. Thank you.0 -
Your Support Request ID is: 9428085 Thank you. 0 -
Hey, I can confirm I am also using http2 (and php-fpm) and the worker MPM but as mentioned before I will be unable to activate mod_cpanel as this is a production server and cannot risk further downtime :( 0 -
Hello, We've received some additional diagnostic information from the support ticket opened by @NovemberRain and are currently investigating the issue as part of internal case EA-7387. I'll continue to monitor this case and update this thread with more information as it becomes available. Thank you. 0 -
Hello, To update, a solution for internal case EA-7387 is now going through testing. I'll update this thread again once the fix is published. Thank you. 0 -
Hello, To update, a solution for internal case EA-7387 is now going through testing. I'll update this thread again once the fix is published. Thank you.
Great but still are not find out that what does work mod_cpanel?0 -
@cPanelMichael Thanks for the update The documentation for this is also pretty thin Apache Module: cPanel - EasyApache 4 - cPanel Documentation Do you know if there are going to be any more details added? Would like to know exactly what mod_apache does before reactivating both out of curiosity and to try and predict any other potential issues 0 -
The resolution for internal case EA-7387was published as part of today's EasyApache 4 update:
Still are missing about what does mod_cpanel and what benefit we will get from this?0 -
Still are missing about what does mod_cpanel and what benefit we will get from this?
Hello @Nirjonadda, It's not ready for publication yet. I'll update this thread once the blog on that topic is published. Thank you.0 -
mod_cpanel Still doing High server load. I am getting High 5 minute load average alert after installed mod_cpanel. So we did not think that we need to use mod_cpanel. Time: Wed Apr 25 18:03:58 2018 +0600 1 Min Load Avg: 11.48 5 Min Load Avg: 6.02 15 Min Load Avg: 4.270 -
With mod_cpanel. 51795 Without mod_cpanel 51799 So why we need install mod_cpanel, when its make high server load. 0 -
mod_cpanel Still doing High server load. I am getting High 5 minute load average alert after installed mod_cpanel. So we did not think that we need to use mod_cpanel.
Hello @Nirjonadda, Could you let us know the output from the command below?rpm -qa|grep mod_cpanel
I'd like to make sure you are using the latest version of the RPM. Thank you.0 -
Hello @Nirjonadda, Could you let us know the output from the command below?
rpm -qa|grep mod_cpanel
I'd like to make sure you are using the latest version of the RPM. Thank you.
Yes I think latest version because installed after yesterday EA4 release. I can not give you the output because I am uninstalled and no more plan for use.0 -
Yes I think latest version because installed after yesterday EA4 release. I can not give you the output because I am uninstalled and no more plan for use.
We're happy to take a closer look in a support ticket. You can open a ticket using the link in my signature and then post the ticket number here. Note that we'll likely want to temporarily install the mod_cpanel RPM so we can monitor the system while it's enabled to see if we can determine what's leading to the high load average. Thank you.0 -
We're happy to take a closer look in a support ticket. You can open a ticket using the link in my signature and then post the ticket number here. Note that we'll likely want to temporarily install the mod_cpanel RPM so we can monitor the system while it's enabled to see if we can determine what's leading to the high load average. Thank you.
This load are not up immediately. Need wait long time.0 -
This load are not up immediately. Need wait long time.
Hello @Nirjonadda, This is something we could coordinate with you in a support ticket, as the best way to investigate the cause of the issue is to have access to the affected system when the load is high. Thank you.0 -
Hello @Nirjonadda, This is something we could coordinate with you in a support ticket, as the best way to investigate the cause of the issue is to have access to the affected system when the load is high. Thank you.
ID 94675570 -
This still increases the load but nowhere near the previous version. 0 -
This still increases the load but nowhere near the previous version.
Yes I am agree with you. So mod_cpanel Still doing high server load.0 -
This load are not up immediately. Need wait long time.
This is correct. I have enabled this module yesterday and today started receving csf mails about high load. Disabling the module fixed the issue.0 -
This is correct. I have enabled this module yesterday and today started receving csf mails about high load.
We are investigating this for @Nirjonadda as part of support ticket number 9467557, however we have not yet determined that it's due to the use of mod_cpanel. I'll update this thread with the outcome once that ticket is closed. Thank you.0 -
We are investigating this for @Nirjonadda as part of support ticket number 9467557, however we have not yet determined that it's due to the use of mod_cpanel. I'll update this thread with the outcome once that ticket is closed. Thank you.
Sorry, We have removed mod_cpanel and can not wait for long time because this production server, not development. Also mod_cpanel making high server load this reported by other user. So this not problem with my server. [QUOTE]We are presently escalating this inquiry to our Level 2 Analysts for a closer look. Please note that there may be an extended delay depending on availability for the Level 2 Analysts.
We are getting lot of high server load and we need disable mod_cpanel immediately. We can not wait more time for your investigating? mod_cpanel doing my site down, down and down. Thanks for your understanding.0
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