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Can't login to e-mail or cPanel

charles meekins
hi, i have been using cpanel for a few years now and everything was going fine and i was able to login and check e-mails and all is ok But about 2 weeks ago i go to login to my e-mails (server.domain.tld:2096) and can't it keeps saying invalid login - even though i am sure i used the correct login details and this also happens on my cpanel account i have come to the conclusion it maybe to do with missing a payment is this correct? is missing a payment enough to disable my e-mail system, i think i remember seeing a few e-mails from them about this but had been to busy to deal with this at the time and now i can't access my e-mails to see them and pay the bill, my website (which i don't use much and am in process of making a new one) is also offline at the moment please if anyone can help i would be greatful

Comments

5 comments

Date Votes
  • Jcats
    Charles, Yes, suspending your account would not allow you the ability to log into cPanel, any reason you wouldn't contact your web host about this?
    0
  • charles meekins
    Charles, Yes, suspending your account would not allow you the ability to log into cPanel, any reason you wouldn't contact your web host about this?

    well i would but i don't know any way to contact them - i do not have an e-mail address or phone no and when i go to contact tab on their website i get told i need to include my 4 number pin which i do not know (or even if i ever got one)
    0
  • Jcats
    What's your domain, can most likely find it via a whois
    0
  • cPanelMichael
    Hello @charles meekins, Your web hosting provider would need to assist you with this issue. We provide a document to help you identify your hosting provider at: How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation If you are unable to reach your current provider, you may need to consider switching to a new hosting provider. Thank you.
    0
  • keat63
    As Jcats says. Google 'whois'. Input your domain name and there should be enough information to tell you who your web host is. from this info, make a phone call or find a contact email.
    0

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