Email Forwarders

whipworks

• October 02, 2018 12:14

Hi Support, Just a quick question. This forwarder showed up on the Email Forwarders section on one of our customers CPanel account and we can't seem to remove it. We tried deleting it, and it says it's removed. But then when we come back in, it's still there. Have you had this issue before? The email forwarder is site_blackhole@domainname.com that points to "/dev/null".

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  24x7server

  • October 03, 2018 06:11

  Hi, There might be some lock on the backend file that may be causing it to fail. Can you provide us with the logs of the cPanel access/error logs when you remove this folder what is logged in it?

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  whipworks

  • October 03, 2018 13:12

  Hi, There might be some lock on the backend file that may be causing it to fail. Can you provide us with the logs of the cPanel access/error logs when you remove this folder what is logged in it?

  
  No errors to be honest. When we delete the forwarder it verifies the deletion - (Mail for "site_blackhole@norwood.on.ca" will no longer be forwarded to ""/dev/null"".). Then after that, it will still show up on the forwarders.

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  cPanelLauren

  • October 05, 2018 19:47

  HI @whipworks If you remove it directly from the file at /etc/valiases/domain.tld
  does it remain gone?

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  whipworks

  • October 09, 2018 13:11

  HI @whipworks If you remove it directly from the file at /etc/valiases/domain.tld
  does it remain gone?

  
  Under file manager? File doesn't exist on the etc folder.

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  rpvw

  • October 09, 2018 13:17

  Not from the file manger in the customers cPanel ........ from a root login in the /etc/valiases/~ folder

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  cPanelLauren

  • October 09, 2018 18:25

  Hi @whipworks I apologize this would be accessible if you have SSH access, my assumption is that you do since your profile indicates you're a root level admin. Thanks!

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