Email Blacklisted Going to Spam
Hi all,
I need your help as I am stuck and I don't really know what I'm supposed to do as I have got a issue with sending the emails. I have configured on a server correctly as I have not touching anything. The mail ip got blacklisted on gmail and yahoo when I sent the email as most of the email goes straight to spam folder. I have tested on my different gmail email address to see if I still get the same results and I still get the same issue, the email still goes straight to spam folder when I sent the email.
I have created two different domain emails to see if I would get the emails straight to my inbox, but the emails still goes straight to spam folder. I guess there is nothing to do with my domain emails as the problem is must be something else.
I guess that I should change the mail ip addresses and dns ip addresses to avoid my email goes to spam folder. Do I need to change the ip addresses? if so how I could do that?
If I don't need to change the IP, then I want to know what I need to do to get it to set up correctly so my email would not go to spam folder?
Any advice would be much appreciated.
Thanks in advance.
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Work through everything in this KB article; How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation 0 -
Thank you for your quick response and thank you for the link, I have setup SPF which it is: mydomainname.com. 14400 IN TXT "v=spf1 +a +mx +ip4:104.xxx.xxx.xxx ~all" For DMARC: _dmarc.mydomainname.com. 14400 IN TXT "v=DMARC1; p=none; sp=none; rf=afrf; pct=100; ri=86400" For DKIM: default._domainkey 14400 IN TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAwn8vGCIjUE/VC2WR4rnyb1wLPoyELPJXOJ1cdJifo1b3Pr8R2GeqOfL2cFNc9qcw+3IUUwPyI8dGm7NvEFwcBiiIeRW/aUdIpG5wYgL1oJitIbNOWP5Zbp0Oa5uTF5w4OJvDDOsgPvy0OsmNKQND3P1mFpoG5Vh1q0Q5PofPNVyJbnI7dh1QHpdom8QUWZbu" lZoV5HsGz2dVD7w0SAcZuQqVE1UnIujLfihi4pOsd8SLDuJkJ8upxUmMX8TVdXLi2tEKnQ+VweiJDE9+My7gh828yZ/AzGA452ffGt+/ECKbFAOMJGv5ypT/BgadF2sQQ1dLjpKj6IFgGynEMKwIDAQAB\; For PTR: - Removed - Have I set up these correctly?? Any idea???????????? 0 -
Have I set up these correctly?
Is your email working now?0 -
Is your email working now?
No, my email are still not working after I have solved the smtp issue which it got removed the warnings. My email still goes to spam folder when I send the email. I guess that gmail and yahoo have blacklisted my server IP. Do you know what I need to do now? Do I need to change the IP for the smtp to get bypass the blacklisted filter? If so, how I could do that?0 -
Have you seen the documentation related to this sort of task? IP Migration Wizard - Version 68 Documentation - cPanel Documentation Email is by default sent from the main server IP address. You might do better to make sure email is working as expected, no accounts are sending any spam and contact the blacklist about being removed from it, to see what steps are needed for that. 0 -
You might want to start a new thread about your issue. In the meantime, the Cloudflare docs should be of some use to you: My email or mail stopped working. What should I do? 0 -
Getting SPF, DKIM, and DMARC setup correctly would seem to be the FIRST step, not checking blacklists or guessing through trial-and-error if e-mail is working or not. I am currently dealing with a situation where about half the e-mails my server sends out are blocked, yet I am not on any blacklist other than Barracuda. Finding useful information on how to fix SPF, DKIM, and DMARC on a server, especially one protected by CloudFlare, is proving a challenge.
Thank you for your advice. I did not setup SPF, DKIM, and DMARC correctly when I first sent out the emails. But then I have realised that all of my email goes to spam folder when I sent myself an email. I have found there was problems with SPF, DKIM, DMARC, PTR and SMTP which was not setup correctly. I have resolved the issues straight away, but it is too late. When I send an email, it still goes straight to spam folder. I have checked that SPF, DKIM, DMARC, PTR and SMTP are all working fine. I have found that my server server.mydomainname.com or my IP 104.xxx.xxx.xxx as I am not sure they have been blacklisted. This is the reason why I did not resolved SPF, DKIM, DMARC, PTR and SMTP which it got me blacklisted. I have been in contact with Yahoo, but their support are very useless as they did not do much to help me so they are wasted my time. And I am still waiting for Google to contact me regarding to the matter, but I have been told that I might need to wait up to a month for Google to looking into it. I don't want to waste anymore time because it wont get me anywhere. I don't know what I am going to do whether if I should wait or do something about it. Do you know what I need to do? Change the servername or change my server IP to allow me to get bypass the blacklisted?0 -
Hi @chris0147 Well first off you can check to see if your IP is in a blacklist using tools like Email Blacklist Check - See if your server is blacklisted Secondly, you might want to check out the following documentation: How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Beyond that, if you're not in a blacklist and following the general guidelines to ensure that the domains are configured for mail the only other options would be to address the issue with the provider placing you in spam. While you could potentially change your IP address ultimately if you still have a problem the issue could occur again and it's possible the provider is looking at domain reputation rather than IP reputation, it all just depends on how they determine the mail is spam. Thanks! 0 -
Hi, I have few bounce backs like these. Can anyone tell me what could be the reason? This is the mail gateway at sgmail.comodogroup.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : xxx.xxx.xxx.xxDConnected to xxx.xxx.xxx.xx but greeting failed. Remote host said: 554 Blocked - seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy'0 -
This clearly states that you're blocked and you should navigate to the URL provided: seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy In many cases with Proofpoint, they'll allow you to request immediate delisting if this is the first time this has occurred. Thanks! 0 -
Hi, Thank you for the info. Have a good day. 0 -
Hi, Remote host said: 554 Blocked - seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy The IP address which is blocked in proofpoint does not belongs to me. 0 -
Hi @Maragani Vishal Are you using a smarthost or is your provider requiring you use one? If the case is that the IP doesn't belong to you but is part of your provider's network I would suggest contacting them directly. 0 -
Hi, We use a smart host. 0 -
@cPanelLauren Thank you for the link that you sent me in your previous post. I can see the issue is now being resolved as the email got to inbox, but I have found something a bit strange with the ip that does not match when I look at the header. X-YahooFilteredBulk: 45.xx.xx.xx Received-SPF: pass (domain of workwithxxxxxxxx.com designates 45.xx.xx.xx as permitted sender) Received: from 127.0.0.1 (EHLO mail.earnxxxxxxxx.com) (45.xx.xx.xx)
It should be: X-YahooFilteredBulk: 104.xx.xx.xx Received-SPF: pass (domain of workwithxxxxxxxx.com designates 104.xx.xx.xx as permitted sender) Received: from 127.0.0.1 (EHLO mail.workwithxxxxxxxx.com) (104.xx.xx.xx) Here is the mailips:mail.workwithxxxxxxxx.com: 104.xxx.xxx.xxx mail.earnxxxxxxxx.com: 45.xx.xx.xx *: 45.xx.xx.xx
Here is the mailhelo:mail.workwithxxxxxxxx.com: workwithxxxxxxxx.com mail.earnxxxxxxxx.com: earnxxxxxxxx.com *: mail.earnxxxxxxxx.com
The ip should be 104.xxx.xxx.xxx when I use the domain workwithxxxxxxxx.com to send the email. Do you know why it show mail.earnxxxxxxxx.com when I used the domain workwithxxxxxxxx.com?? Thanks in advance.0 -
Hi, We use a smart host.
I would assume the blocked IP is the IP of the smarthost then. You'd have to confirm with your provider if the IP is part of their network and work with them to resolve the block0 -
@chris0147 Can you confirm you have reference /etc/mailips enabled in Tweak Settings? 0 -
Hi @cPanelLauren, Thank you for the help. 0 -
@chris0147 Can you confirm you have reference /etc/mailips enabled in Tweak Settings?
Where I can find the mailips if they are enabled in Tweak Settings? I have been checked WHM > Server Configuration > Tweak Settings but it is not there??0 -
@chris0147 I am so sorry I mean the exim configuration editor -> Domains and IPs. Please accept my apologies. 0 -
@chris0147 I am so sorry I mean the exim configuration editor -> Domains and IPs. Please accept my apologies.
Thats okay. I think I got it. Both mailhelo and mailips are enabled.0 -
Hi @chris0147 It looks like it's not referencing /etc/mailips in that case for some reason. You're not using anything like MailScanner or ASSP are you? If not can you please open a ticket using the link in my signature? This warrants a more in-depth look at the issue. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks! 0 -
So since I found a solution to my problem, it turns out that my host had NEVER setup reverse DNS and had never created a PTR record. Once I requested this, I stopped being blocked by providers. At no point was I on any blacklist nor did having Cloudflare have anything to do with my problem. So make sure you have reverse DNS setup for your server!! 0
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