SMTP (-1) error

Jose_Marques

• October 09, 2018 05:14

When I try to send an email through webmail to another local user, I receive the SMTP (-1) error. This happens even using the mail's server to send emails. I keep finding solutions that mentions CSF or other firewall, local setting, regarding SMTP_Block or SMTP_ALLOW, but all options in cpanel or firewall that could use this are disabled. Any ideas? Thanks

• 

  keat63

  • October 09, 2018 10:30

  If you have CSF installed, try disabling it temporarily. WHM >> Plugins >> CSF Security & Firewall >> Firewall Disable

  0
• 

  Jose_Marques

  • October 09, 2018 12:19

  I don't have CSF installed, all the solutions I find are around it... But thanks. Any other idea?

  0
• 

  cPanelLauren

  • October 09, 2018 17:20

  Hi @Jose_Marques Can you please show me the error as it appears in /var/log/exim_mainlog? Thanks!

  0
• 

  Jose_Marques

  • October 11, 2018 07:35

  I issued a ticket on CPanel, I'm being helped by customer support. If a solution is found I'll post. Thanks!

  0
• 

  Jose_Marques

  • October 15, 2018 09:39

  It appears that ASSP ( third party software ) was messing this up. Stopped assp, ran reset of Exim configurations and looks to be working fine. Next stop, making sure that ASSP is not badly needed, if so, working that out.

  0
• 

  cPanelLauren

  • October 15, 2018 17:28

  Hi @Jose_Marques Thank you for the update, the 3rd part software ASSP is known to cause some issue with the functionality of cPanel's implementation of exim. I'm glad you got the issue sorted out and thanks for letting us know the cause of it!

  0

Please sign in to leave a comment.