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Webmail Login Failure | Correct login information

Seyed
Hello Password or username is correct But Login error failed image

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19 comments

Date Votes
  • Jarvis421
    Hello Seyed, If email username and password are correct, it is possible that login failure is caused by either cPHulk block or email account login suspension. You should be able to manage email account suspension from cPanel (cPanel >> Home >> Email >> Email Accounts > Manage Suspension). Also check cPHulk if you have WHM access. Please refer following docs : cPHulk Brute Force Protection - Version 74 Documentation - cPanel Documentation Email Accounts - Version 74 Documentation - cPanel Documentation
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  • Seyed
    I have access to whm All the whm accounts have the same problem Did not resolve the problem by disabling cPHulk Brute Force Protection
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  • Infopro
    This looks like a Roundcube instance installed on cPanel, not the actual cPanel Webmail login. Can you log in to Webmail at example.com/webmail?
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  • Seyed
    i can log in to example.com/webmail But the error I gave the photo Roundcube Webmail
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  • Seyed
    Restarting Mailman Waiting for "mailman" to start "Waiting for mailman,qrunner to shutdown ... not running. "failed. Cpanel::Exception::Services::StartError Service Status Service Error (XID 3xgtgd) The "mailman" service failed to start. Startup Log Dec 14 14:05:30 hostname**** systemd[1]: Starting mailman services... Dec 14 14:05:30 hostname**** restartsrv_mailman[1739878]: Site list is missing: mailman Dec 14 14:05:30 hostname**** systemd[1]: mailman.service: control process exited, code=exited status=1 Dec 14 14:05:30 hostname**** systemd[1]: Failed to start mailman services. Dec 14 14:05:30 hostname**** systemd[1]: Unit mailman.service entered failed state. Dec 14 14:05:30 hostname**** systemd[1]: mailman.service failed. mailman has failed. Contact your system administrator if the service does not automagically recover.
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  • keat63
    I found this.
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  • Seyed
    [root@ ~]# /usr/local/cpanel/scripts/fixmailman Setting mailman archive permissions. Setting mailman lists permissions. Purging mailman queue. Unable to open directory /usr/local/cpanel/3rdparty/mailman/qfiles/out: No such file or directory
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  • Infopro
    i can log in to example.com/webmail But the error I gave the photo Roundcube Webmail

    The login in your screenshot is not the cPanel Webmail login though. Did you install Roundcube via Softaculous or something?
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  • keat63
    what about this one ?
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  • Infopro
    Mailman is not Webmail.
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  • Seyed
    See 1, 2, 3
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  • Seyed
    [root@~]# /scripts/fixmailman Setting mailman archive permissions. Setting mailman lists permissions. Purging mailman queue. Unable to open directory /usr/local/cpanel/3rdparty/mailman/qfiles/out: No such file or directory
    what about this one ?
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  • Infopro
    i can log in to example.com/webmail

    If you can login to Webmail that way, what way are you trying to that doesn't let you login then? You shouldn't be seeing a Roundcube login screen when logging into Webmail. Assuming you have root access to this server, you might try forcing a cPanel update to see if that helps.
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  • Seyed
    forcing a cPanel update Could not fix the problem by updating the C Panel
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  • keat63
    I'm taking a guess here, that when you log in to web mail, this automatically redirects you to roundcube. ? And that Roundcube is the default option for the email gui ?? If so, in WHM take a look at Tweak Settings >> Mail and enable Horde, and maybe disable Roundcube. See if you have the same issue.
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  • Seyed
    Unfortunately Horde has a problem and smtp
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  • Infopro
    Please feel free to open a ticket directly to cPanel Technical Support about this issue.
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  • vacancy
    Is your cpanel license active?
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  • cPanelMichael
    Hello @Seyed, Can you let us know the ticket number after you've opened a
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