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Able to login in WHM but not able to login SSH

Tarak Nath
Hello, We have a dedicated server from GoDaddy, and we are able to login in WHM but not able to login through SSH with same credentials. Also the Magento1.9 is not working on this server. Our hosting server provider not helping us and they clearly mentioned that they are unable to help. Is there anyone who can help us please. Regards, Tarak Nath

Comments

17 comments

Date Votes
  • Infopro
    we are able to login in WHM

    Are you logging into WebHost Manager using root user? This thread may be of some use to you: Solved: How do I get root access on my server? - GoDaddy Community
    0
  • Tarak Nath
    Are you logging into WebHost Manager using root user?

    Yes, we are able to logging into WHM using the root user. I can confirm you that we are not in VPS/Shared/Reseller. This is our brand new dedicated server. Regards, Tarak Nath
    0
  • Infopro
    I can confirm you that we are not in VPS/Shared/Reseller.

    Assuming the firewall has the correct ports open, and your sshd_config (if edited) is edited correctly, you might need to speak with GoDaddy to ask about this. How to Secure SSH - cPanel Knowledge Base - cPanel Documentation
    0
  • Tarak Nath
    Thank you for your reply. But GoDaddy is not helping us. We are very disappointed :(
    0
  • Infopro
    In your WebHost Manager, top left search box, search for the word Terminal and open result. Does that work for you?
    0
  • dalem
    and if above works get the SSH port grep Port /etc/ssh/sshd_config and see if it open in the firewall iptables -L
    0
  • Tarak Nath
    Hello, Sorry for the late reply as I was in Christmas holiday. Yes, I am able to open the terminal in the WHM and the below are the output: ============== [root@server-hostname ~]# grep Port /etc/ssh/sshd_config #Port 22 #GatewayPorts no [root@server-hostname ~]# netstat -tulnp Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 0.0.0.0:2079 0.0.0.0:* LISTEN 1525/cpdavd - accep tcp 0 0 0.0.0.0:2080 0.0.0.0:* LISTEN 1525/cpdavd - accep tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 1235/dovecot tcp 0 0 0.0.0.0:2082 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 127.0.0.1:579 0.0.0.0:* LISTEN 1517/cPhulkd - proc tcp 0 0 0.0.0.0:2083 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 1235/dovecot tcp 0 0 0.0.0.0:2086 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 0.0.0.0:2087 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 0.0.0.0:3306 0.0.0.0:* LISTEN 1198/mysqld tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN 1271/exim tcp 0 0 0.0.0.0:110 0.0.0.0:* LISTEN 1235/dovecot tcp 0 0 127.0.0.1:783 0.0.0.0:* LISTEN 14898/spamd child tcp 0 0 0.0.0.0:2095 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 1235/dovecot tcp 0 0 0.0.0.0:2096 0.0.0.0:* LISTEN 1467/cpsrvd (SSL) - tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 1308/httpd tcp 0 0 127.0.0.1:7984 0.0.0.0:* LISTEN 923/java tcp 0 0 0.0.0.0:465 0.0.0.0:* LISTEN 1271/exim tcp 0 0 0.0.0.0:21 0.0.0.0:* LISTEN 1327/pure-ftpd (SER tcp 0 0 :53 0.0.0.0:* LISTEN 748/named tcp 0 0 127.0.0.1:53 0.0.0.0:* LISTEN 748/named tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 1028/sshd tcp 0 0 127.0.0.1:8984 0.0.0.0:* LISTEN 923/java tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 1271/exim tcp 0 0 127.0.0.1:953 0.0.0.0:* LISTEN 748/named tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN 1308/httpd tcp 0 0 0.0.0.0:2077 0.0.0.0:* LISTEN 1525/cpdavd - accep tcp 0 0 0.0.0.0:2078 0.0.0.0:* LISTEN 1525/cpdavd - accep udp 0 0 :53 0.0.0.0:* 748/named udp 0 0 127.0.0.1:53 0.0.0.0:* 748/named ============== Regards, Tarak Nath
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  • Tarak Nath
    Please find the attached txt file for actual format of output.
    0
  • dalem
    LISTEN 1028/sshd
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  • Tarak Nath
    LISTEN 1028/sshd

    Its means sir ? Please note that we are able to connect SSH through any cPanel's user & password using the default port 22.
    0
  • dalem
    never mind entered in error (incomplete) your ssh is on port 22
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  • Tarak Nath
    Hello, Yes, we tried with port 22 only. Regards, Tarak Nath
    0
  • keat63
    do you have CSF firewall installed? Is port 22 blocked maybe ?
    0
  • APatchworkBoy
    Sounds like root login via SSH is disabled, which is fairly normal. Confirm this with grep PermitRootLogin /etc/ssh/sshd_config
    ...to which I"d expect a response as follows: PermitRootLogin no
    Usually you"d use one of your cPanel accounts and add that account to the Wheel user group, then SSH in as that user and use sudo or su in terminal to elevate from that user to root. See - Removed -
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  • Tarak Nath
    @keat63, CSF firewall not installed yet. @APatchworkBoy, Below is the output: =========== [root@serverhostname ~]# grep PermitRootLogin /etc/ssh/sshd_config #PermitRootLogin yes # the setting of "PermitRootLogin without-password". PermitRootLogin no ===========
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  • dalem
    your SSH root login is disabled since you have access via the terminal edit the file PermitRootLogin no PermitRootLogin yes & restart SSH or use
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  • Tarak Nath
    Understand, Thank you so much :)
    0

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