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Login not working in Safari

Comments

27 comments

  • cPanelLauren
    Hello @Rens I am not aware of an issue like this with Safari, does clearing the cache allow for you to log in?
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  • Rens
    Hey, After deleting cache same problem. Will add a video with the problem. youtube.com/watch?v=mEa-ZsLJKBg
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  • cPanelLauren
    Hello @Rens Does this only occur when you choose not to save the password? I was not able to replicate this on safari on either my mobile device or my laptop.
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  • cPanelLauren
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • Adexis
    Hi all, I also have the same problem on Safari on the Mac. Did you ever get a resolution to this issue?
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  • cPanelLauren
    Hi @Adexis This did not get resolved and we weren't able to replicate the issue either. If you're able to provide reliable replication steps I'd be happy to investigate further.
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  • Adexis
    Hi @Adexis This did not get resolved and we weren't able to replicate the issue either. If you're able to provide reliable replication steps I'd be happy to investigate further.

    Thanks Lauren. In my case replicating is as simple as trying to log onto the cPanel for my hosting provider (Bluehost), I put in the username and password, it looks like it's resolving to the cPanel but it immediately returns me to the login page. Perhaps I can help you replicate if you have a test system I could attempt to login to and see if the issue is generic or specific to Bluehost? If it helps I'm on Safari 12.1.1 (14607.2.6.1.1) on Mojave 10.14.5 (18F132).
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  • cPanelLauren
    Unfortunately sharing information like that would not possible in terms of the forums. I'm running macOS Mojave 10.14.5 and Safari 12.1.1(14607.2.6.1.1) as well and I'm not finding a way to replicate the issue, here's what I've done. Attempted to access cPanel using the following and log in: https://:2083 Every time I was able to log in successfully. I also attempted the same over non-SSL port 2082 with the same result. Have you discussed the issue with your provider? Are you using anything such as CloudFlare or a CDN in general?
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  • Adexis
    Thanks Lauren, that's really helpful as I've managed to get in following your suggestions. These ones get me in: https://domain.tld:2083
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  • cPanelLauren
    Hi @Adexis I'm so glad that helped and you're able to get logged in! Thanks for updating the thread!
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  • tc5440
    Hi, I am also having a problem logging into cPanel with Safari. Bluehoist say it is a cPanel compatability issue which cPanel are trying to fix on a future release. Is this true and does anyone know when it might be fixed? Just to be more specific, when entering credentials at the cPanel login screen they are being authenticated but then you get returned to the login screen with no errors. I have tried using: https://:2083 but still the same issue. Tried port forwarding on 2082 & 2083, cleared cache and DNS flush but still the same. Any ideas?
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  • kadrin
    have you try to login twice? I always see error first in safari 13 and submit again logged me in
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  • blaineL
    Just for those that come to this thread. I could never log into cpanel after Bluehost updated their site. The problem has to due with their system not working nice with Safari. The only solution I've found is to use another web browser such as Firefox. But just to be clear, the system does let me log in, the system does not redirect properly to ever ever it needs to go (says on the screen very fast the login was successful, then redirecting, but just directs to the same login screen). BL
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  • Scdesign
    Hi all, I found a "bug". it's safaris new Protection layer that blocking you from loggin in. if you have in your cloud " Hide my ip " Apple will not share you ip nobody and this will break the login generating a timeout. ** solution in safari > preferences > privacy in this window you have a "Hide Ip adress" in the select box you can chose " from trackers only" this will fix the login
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  • pokemreza
    This thread is only for those who read it. Since Bluehost updated their website, I was unable to log into Cpanel. They have a system that doesn't work well with Safari
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  • peaceharbor
    This is happening again with Safari. This time starting with macOS Ventura 13.5 and higher. Even with the latest macOS Sonoma, it's still looping back to the login page after you try logging in. I don't have "Hide IP Address" checked under Settings/Privacy, so that isn't the issue.
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  • cPRex Jurassic Moderator
    @joshlcomstock - have you tried both the hostname and IP address links to confirm they all experience the issue?
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  • peaceharbor
    @joshlcomstock - have you tried both the hostname and IP address links to confirm they all experience the issue?

    I can login just fine with the hostname and IP...just not cpanel.domain.com. And it's Safari specific. Any other browser works fine.
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  • cPRex Jurassic Moderator
    I'm not able to reproduce this on two different test systems that I tried, so I don't have much to add on my end. Have you tried clearing the cache for that particular browser?
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  • peaceharbor
    Yes. Even tried private window, no extensions enabled. Same result. :/
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  • cPRex Jurassic Moderator
    Do you have root access to the server, or only cPanel? If you only have cPanel access, you'll want to reach out to your host to see if they can check the cPanel access log and get some more data about the situation.
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  • Lidie Stephen

    Suddenly I can no longer login via Safari/Sonoma via wi-fi.  Current workaround is to stop wi-fi and use iPhone as personal hotspot via cell.  Or, use Chrome, which works fine via wi-fi.

     

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  • cPRex Jurassic Moderator

    Lidie Stephen - that doesn't sound like an issue related to to the server if the porblem is only with a specific location. 

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  • Lidie Stephen

    Agreed - my comment was simply directed to the end user like "joshlcomstock" who wants to login to cPanel but has suddenly found they cannot. Apologies.

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  • cPRex Jurassic Moderator

    I doubt it's the same issue after 5 years.  Have you checked the logs on your server to see if there is anything helpful there?

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  • Béla Ökrös

    Hello cPRex,

    So I'm sorry that I deleted my comment, I didn't think there would be an answer so quickly. You were very fast! :) 
    Every other cases works perfectly, there is no any issue. Only with Safari on MacOS.
    Is "Hide IP Address" in the newest Safari as well? I haven't checked this in the settings yet, that's why I deleted my post. Unfortunately, the error occurs with one of my clients, I don't use a Mac, and Safari is killed on Windows, so a bit harder to map the problem.

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  • cPRex Jurassic Moderator

    Yes, that feature still exists in the modern version.  Details on that can be found here: https://support.apple.com/en-gb/guide/iphone/iphb01fc3c85/ios

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