Unable to receive emails

frustratedcp

• February 01, 2019 05:44

I have just recently started using a new MacBook pro, however i can no longer receive emails using outlook on both email addresses which are POP3 & IMAP accounts. I also cannot login to cpanel or webmail; Please help

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  Infopro

  • February 01, 2019 10:53

  Have you contacted your Hosting Provider to ask about this?

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  keat63

  • February 01, 2019 11:25

  Did you let the apple mail app try to automatically configure the pop3 and imap settings ? If so, then I'd suggest deleting the accounts and adding them manually. using Cpanel, go to email accounts, find the account in question and choose 'connect devices'. There you will find the manual settings and also the option to download a config file. Sorry, I missed the point where you said that you can't get in to webmail or cpanel.

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  frustratedcp

  • February 02, 2019 03:03

  Have you contacted your Hosting Provider to ask about this?

  
  Thanks for the feedback, unfortunately i don't know who my host is or how to contact them, which I know sounds bizarre. I organised the domain many years ago when i use to live in Vietnam and been using it ever since.

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  frustratedcp

  • February 02, 2019 03:08

  Did you let the apple mail app try to automatically configure the pop3 and imap settings ? If so, then I'd suggest deleting the accounts and adding them manually. using Cpanel, go to email accounts, find the account in question and choose 'connect devices'. There you will find the manual settings and also the option to download a config file. Sorry, I missed the point where you said that you can't get in to webmail or cpanel.

  
  Thanks for replying! I can log into my domain/cpanel to be able to do the auto configure. I am able to receive emails on my phone but not on my new laptop and i cant receive emails on my iPad either. Any advice you can provide would be great!

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  Infopro

  • February 02, 2019 03:12

  Thanks for the feedback, unfortunately i don't know who my host is or how to contact them, which I know sounds bizarre. I organised the domain many years ago when i use to live in Vietnam and been using it ever since.

  
  You might find this document of some use: How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

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  frustratedcp

  • February 02, 2019 21:41

  The company i dealt with previously to do My web hosting seems to no longer exist, i have also emailed my contact who use to be one of the owners, however he is not answering my emails

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  Infopro

  • February 03, 2019 00:48

  I can log into my domain/cpanel

  
  You might want to take a Full Website Backup from within your account before more than just email stops working. Time for a new Hosting Provider.

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