Changing Password Issue
Need some cPanel advice on how to fix this.
We have a client having this issue. Basically, the old cpanel password is still working. We already tried changing the password through WHM and cPanel. However, the previous password will still work.
Current cpanel version
- CENTOS 6.8
- v68.0.23
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Hello @froi-manila First I need to point out that you are currently on an EoL version of cPanel which is not currently supported. Many security fixes and improvements have been made since v68. Second, how is the password being changed? Have you attempted to change it through WHM and still encounter the same issue? 0 -
Hello @froi-manila This is correct, the reseller has access to the accounts using the reseller password. You can change this behavior by changing the selection at WHM>>Server Configuration>>Tweak Settings: Accounts that can access a cPanel user account: This setting specifies who can access a user"s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Note: Disabling root access here will also disable root"s access to the Branding Editor in WHM. Thanks! 0 -
HELLO I WANT TO CHECK WHICH EMAIL IS REGISTERED UNDER CPANEL AS MY WORK EMAIL
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sibuyiselwe punky - it's best to create a new thread for each issue.
If you're referring to the email registered on our side, it would be the email address you used to sign in and post on the forum. If you are referring to your specific cPanel account, you'd need to reach out to your hosting provider or datacenter as we don't have that information on our end. If you aren't sure who your host is you can use the following page to help find that information: https://docs.cpanel.net/knowledge-base/cpanel-product/how-to-identify-your-hosting-provider/
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