Changing Password Issue

froi-manila

• February 21, 2019 03:06

Need some cPanel advice on how to fix this. We have a client having this issue. Basically, the old cpanel password is still working. We already tried changing the password through WHM and cPanel. However, the previous password will still work. Current cpanel version

• CENTOS 6.8

• v68.0.23

hope to hear from you guys.

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  cPanelLauren

  • February 21, 2019 18:06

  Hello @froi-manila First I need to point out that you are currently on an EoL version of cPanel which is not currently supported. Many security fixes and improvements have been made since v68. Second, how is the password being changed? Have you attempted to change it through WHM and still encounter the same issue?

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  froi-manila

  • February 22, 2019 08:59

  Hi

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  cPanelLauren

  • February 22, 2019 15:06

  Hello @froi-manila This is correct, the reseller has access to the accounts using the reseller password. You can change this behavior by changing the selection at WHM>>Server Configuration>>Tweak Settings: Accounts that can access a cPanel user account: This setting specifies who can access a user"s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Note: Disabling root access here will also disable root"s access to the Branding Editor in WHM. Thanks!

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