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The service “clamd” appears to be down.

akhilesh10
(I am receiving below emails, more than 150 emails received in last 20 hours) Service Name clamd Service Status failed ? Notification The service "clamd" appears to be down. Service Check Method The system"s command to check or to restart this service failed. Number of Restart Attempts 12 Service Check Raw Output (XID 2escmk) The "clamd" service is down. The subprocess "/usr/local/cpanel/scripts/restartsrv_clamd" reported error number 255 when it ended. Startup Log No startup log Memory Information Used 2.5 GB Available 3.22 GB Installed 5.71 GB Load Information 22.36 20.88 20.88 Uptime 3 days, 2 hours, 8 minutes, and 11 seconds IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle 75.83 0.01 19.06 1.19 0.07 3.85 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn vda 512.01 22369.19 10211.45 5970121380 2725338032 I checked my "Server Information" page under cPanel and found 3 services are failed, "clamd", "cpanel-dovecot-solr", "Server Load". Don't know what to do with these. I don't have much knowledge of cPanel or WHM. I contacted my hosting support. They take much time to reply and after contacting them they don't have much information on how to solve. Except for telling me " how to check usage memory in VPS"

Comments

6 comments

Date Votes
  • GOT
    Your server load is very high. I would run top and see where all that load is coming from. Could be an attack or a poorly coded web site or any number of different possibilities.
    0
  • cPanelMichael
    Load Information 22.36 20.88 20.88

    Hello @akhilesh10, Do you continue to receive the service failure notifications, or has the service since resumed? If the service has resumed, then I concur with @GOT that it's likely related to the high load average. Check out the resource below for information on troubleshooting high load averages: Thank you.
    0
  • whipworks
    Hello @akhilesh10, Do you continue to receive the service failure notifications, or has the service since resumed? If the service has resumed, then I concur with @GOT that it's likely related to the high load average. Check out the resource below for information on troubleshooting high load averages:
    0
  • cPanelMichael
    Hello @whipworks, It's possible this relates to internal case CPANEL-26379. This case is open to report an issue where the default timeout value for starting the clamd service is set too low for the number of signatures. Can you open a
    0
  • whipworks
    Hello @whipworks, It's possible this relates to internal case CPANEL-26379. This case is open to report an issue where the default timeout value for starting the clamd service is set too low for the number of signatures. Can you open a
    0
  • cPanelMichael
    Hello, To update, it looks like the reported issue was unrelated to internal case CPANEL-26379. Instead, the culprit was the use of CentOS 5 (currently EOL). Do you need any assistance or advice about migrating the server to CentOS 7? Thank you.
    0

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