Mail sent to /dev/null

Fbarajas

• March 27, 2019 17:01

Hi! Some of one customers mail is directed to /dev/null although it's NOT marked as spam: 2019-03-27 10:52:35 1h9Bn1-0004fw-6O H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 Warning: Message has been scanned: no virus or other harmful content was found 2019-03-27 10:52:49 1h9Bn1-0004fw-6O H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 Warning: "SpamAssassin as lmtextil detected message as NOT spam (2.8)" 2019-03-27 10:52:49 1h9Bn1-0004fw-6O <= hcpp2004@yahoo.com.mx H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=55826 id=841393614.10944113.1553705510970@mail.yahoo.com T="RV: Pedido Pagina Lanera Moderna" for emendieta@lmtextil.com 2019-03-27 10:52:49 1h9Bn1-0004fw-6O => /dev/null R=central_filter T=**bypassed** 2019-03-27 10:52:49 1h9Bn1-0004fw-6O Completed ---------------------------------------------------------------------------------- 2019-03-27 11:31:31 1h9COh-0007Jh-3l H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 Warning: Message has been scanned: no virus or other harmful content was found 2019-03-27 11:31:42 1h9COh-0007Jh-3l H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 Warning: "SpamAssassin as lmtextil detected message as NOT spam (1.9)" 2019-03-27 11:31:42 1h9COh-0007Jh-3l <= hcpp2004@yahoo.com.mx H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=50378 id=1041313275.10942824.1553707847685@mail.yahoo.com T="Fw: RV: Pedido Pagina Lanera Moderna" for lvargas@lmtextil.com 2019-03-27 11:31:42 1h9COh-0007Jh-3l => /dev/null R=central_filter T=**bypassed** 2019-03-27 11:31:42 1h9COh-0007Jh-3l Completed What can I do or check to fix it? Thanks!

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  sparek-3

  • March 27, 2019 22:10

  Do they have any filters set up?

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  Fbarajas

  • March 27, 2019 22:22

  Thanks to all of you, I found the problem, as you can see on this image: 57781

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  cPanelLauren

  • March 29, 2019 18:42

  Hello @Fbarajas There is absolutely a filter in place here, do you have global filters set up? Also, have you made any modifications to the exim system filter these filters would also show up similarly?

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  Fbarajas

  • March 29, 2019 22:59

  Thanks, @cPanelLauren, as you can see, I fixed it. Somehow, my user put a lesser threshold on the "auto-delete".

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