Problem searching emails via Roundcude after transfering account

Rogerio

• May 31, 2019 15:40

Hello, A client was hosted in one server and I moved it to another. Both cPanel v78, transferred via Transfer Tool. After the migration, the search box stopped working for old emails in webmail (Roundcube). When searching, Roundcube only find emails after the migration. Solr is installed, and it was also on the old server. How do I reset this search / index? Any idea how to fix? Thank you.

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  Rogerio

  • June 03, 2019 19:26

  Hello @cPanelLauren or @cPanelMichael any ideas how to reset the search index? I don't know if it's on RoundCube or related to Solr.

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  cPanelMichael

  • June 03, 2019 20:17

  Hello @Rogerio, Here's a quote from one of our Technical Analysts in response to a similar question in a support ticket: [QUOTE]I've spent some time attempting to replicate the problem you've experienced in a testing environment, and I find that when restoring an account the inboxes for all email accounts under it do get properly re-scanned: ==================== [ 2339][RESTORE:1 ][A:hb1 ]: Progress: 52% (2019-01-29 17:47:42 -0600) [ 2339][RESTORE:1 ][A:hb1 ]: MailFix [ 2339][RESTORE:1 ][A:hb1 ]: Fixing mail permissions [ 2339][RESTORE:1 ][A:hb1 ]: [ 2339][RESTORE:1 ][A:hb1 ]: Converting to maildir if needed [ 2339][RESTORE:1 ][A:hb1 ]: [ 2339][RESTORE:1 ][A:hb1 ]: Rescanning mailboxes for full text search (FTS) if needed [ 2339][RESTORE:1 ][A:hb1 ]: ...3 rescanned... Done [ 2339][RESTORE:1 ][A:hb1 ]: MailFix ==================== And, they do end up being searchable. However, if you transfer the accounts without the home directories, then it only scans the empty maildir for the cPanel user during the restore process, because only that will exist initially. In such cases, you will see "1 rescanned" in the transfer log.
  You can rescan the mailbox index using the

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  Rogerio

  • June 04, 2019 13:17

  Hello @cPanelMichael. I ran the command, now I'll request the client to test if the problem is solved. Thank you! apiversion: 3 func: fts_rescan_mailbox module: Email result: data: 1 errors: ~ messages: ~ metadata: {} status: 1 warnings: ~
  

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  Rogerio

  • June 04, 2019 14:38

  Hi @cPanelMichael, the client tested and everything is ok now! Thank you for that UAPI command. Rogerio

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  cPanelMichael

  • June 04, 2019 14:38

  Hello @Rogerio, I'm glad to see that helped. Thanks for sharing the outcome!

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  sergiobrusisi

  • July 05, 2023 14:23

  i try the command but error "The request failed. (Error ID: u596xj)"

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  cPRex Jurassic Moderator

  • July 05, 2023 15:12

  @sergiobrusisi - you would need to update the command to use the specific email address you're working with. Did you make sure to do that?

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