Skip to main content

Installation failing Couldn't verify the expected sha error

kamranonline
Hi, Its not possible to install cPanel: 2019-06-02 09:59:48 222 (FATAL): Couldn't verify the expected sha (7c94d21688ee4152cb3dc8778f6932d6636df78d21f7af2eb8c55a414b9312133c4929e8330b15046eaad5fddf65c40690af2658e36d7392dc47678b674c37d5) for cpanel-perl-528-5.28.0-3.cp1178.x86_64.rpm. Got 1a407adc423060b55cca207b5fcad3d851878897c044a1fb0c1bf023bfc3377cbcc9f0a6b81a77923f7fb0f5c47b61b0b4b1c54138201c145771902930826236 2019-06-02 09:59:53 447 ( INFO): CentOS 7 (Linux) detected! 2019-06-02 09:59:53 341 ( INFO): Downloading GPG public key, cPanelPublicKey.asc 2019-06-02 09:59:54 234 (DEBUG): Retrieving http://httpupdate.cpanel.net/RPM/11.78/centos/7/x86_64/rpm.sha512.asc 2019-06-02 09:59:54 234 (DEBUG): Retrieving http://httpupdate.cpanel.net/RPM/11.78/centos/7/x86_64/rpm.sha512 2019-06-02 09:59:58 263 ( INFO): FILE - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.78.sha512 2019-06-02 09:59:58 264 ( INFO): SIG - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.78.sha512.asc 2019-06-02 09:59:58 265 ( INFO): URL - /RPM/11.78/centos/7/x86_64/rpm.sha512 2019-06-02 09:59:58 310 ( INFO): Valid signature for /usr/local/cpanel/tmp/rpm_downloads/rpm.11.78.sha512 (/usr/local/cpanel/tmp/rpm_downloads/rpm.11.78.sha512) 2019-06-02 09:59:58 234 (DEBUG): Retrieving http://httpupdate.cpanel.net/RPM/11.78/centos/7/x86_64/cpanel-perl-528-5.28.0-3.cp1178.x86_64.rpm 2019-06-02 10:01:00 222 (FATAL): Couldn't verify the expected sha (7c94d21688ee4152cb3dc8778f6932d6636df78d21f7af2eb8c55a414b9312133c4929e8330b15046eaad5fddf65c40690af2658e36d7392dc47678b674c37d5) for cpanel-perl-528-5.28.0-3.cp1178.x86_64.rpm. Got a29b20896d94749b087b450e5710ae7cad10c9825a78d8a39bce26c8eaa4f01543aa408c18e106970a2094db92c8b7e4922fdb4f4b6017a352a9fdb714e966f5

Comments

6 comments

Date Votes
  • Joseph Mwalunyika

    Dear cPanel team,. I have got same issue,. can you helpd me?:

    024-11-30 14:46:33  867 [13445] (DEBUG):     
    2024-11-30 14:46:33  867 [13445] (DEBUG):     2024-11-30 14:46:33  642 (FATAL): Couldn't verify the expected sha (d1832a4b12aea4d2b61b9ecc8e8e84f2c87ab553f20bfd6818d1744ad5205629602ef710d3e986b8451c4249c94876148f0d16eae2babc4f4271b0f7e3298b91) for cpanel-perl-536-sereal-encoder-4.023-1.cp108~el9.x86_64.rpm. Got 9fa4ee9862a610c9b1db7fb4006e95c9b22b89408bd6225aa6acd2d5942192ada193d05c84ee47416acc57b6eebac10d64d4c4d1e73b8b0b010c7eac8ce1bf8a
    2024-11-30 14:46:33  867 [13445] (ERROR):   - ssystem [EXIT_CODE] './fix-cpanel-perl' exited with 2
    2024-11-30 14:46:33  867 [13445] (DEBUG):   - ssystem [END]
    2024-11-30 14:46:33  873 [13445] ( WARN): Run #1/3 failed to run script fix-cpanel-perl
    2024-11-30 14:46:38  867 [13445] (DEBUG):   - ssystem [BEGIN]: ./fix-cpanel-perl
    2024-11-30 14:46:38  867 [13445] (DEBUG):     2024-11-30 14:46:38  611 ( INFO): Downloading bootstrap packages from httpupdate.cpanel.net
    2024-11-30 14:46:38  867 [13445] (DEBUG):     2024-11-30 14:46:38  795 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.108/centos/9/x86_64/rpm.sha512.asc
    2024-11-30 14:46:38  867 [13445] (DEBUG):     2024-11-30 14:46:38  795 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.108/centos/9/x86_64/rpm.sha512
    2024-11-30 14:50:09  867 [13445] (DEBUG):     2024-11-30 14:50:09  834 ( INFO

    0
  • cPRex Jurassic Moderator

    Joseph Mwalunyika - usually when this issue happens it is just a temporary problem with the download.  Were you able to try again later with different results?

    0
  • Yasir Phatt

    cPRex, I have tried more than 6 times to install it with no success. All the time it keep failing with these error below

    2026-01-07 01:33:27  868 [10760] (DEBUG):     2026-01-07 01:33:27  626 (FATAL): Couldn't verify the expected sha (8d5934f0b32d3ae5b6a078e759371ce0ab74fae3709bfee9b05dfc5804f50e45310bb5dbb3b9740491f4a571e3907eae9fcd5672d75713c7f289ad209ede3e19) for cpanel-perl-542-5.42.0-2.cp130~el9.x86_64.rpm. Got d8d8dfe908b3e57c894e1c2156759ebd8cc7959171c15fd9c165edde2d57a741602b85f86f7aa1a3fcedd4478583e1f27eb03119a3b30ec52c1bab487e7e5958
    2026-01-07 01:33:27  868 [10760] (DEBUG):     
    2026-01-07 01:33:27  868 [10760] (DEBUG):     2026-01-07 01:33:27  220 (FATAL): Core perl package transaction failed
    2026-01-07 01:33:27  868 [10760] (ERROR):   - ssystem [EXIT_CODE] './fix-cpanel-perl' exited with 2
    2026-01-07 01:33:27  868 [10760] (DEBUG):   - ssystem [END]
    2026-01-07 01:33:27  874 [10760] ( WARN): Run #5/5 failed to run script fix-cpanel-perl
    2026-01-07 01:33:27  882 [10760] (ERROR): Failed to run script fix-cpanel-perl to bootstrap cPanel Perl.
    2026-01-07 01:33:27   46 [10760] ( INFO): cPanel is here to help! Our technical KnowledgeBase and cPanel Community is just a click away at https://support.cpanel.net/
    2026-01-07 01:33:27  883 [10760] (FATAL): The script fix-cpanel-perl terminated with the following exit code: 2 (0); The cPanel & WHM installation process cannot proceed.
    2026-01-07 01:33:27   46 [10396] ( INFO): cPanel is here to help! Our technical KnowledgeBase and cPanel Community is just a click away at https://support.cpanel.net/
    2026-01-07 01:33:27 163 [10396] (FATAL): Bootstrapping cPanel Perl failed: 256

     

    And the bad things the installation it can take even more than 16 hours and last it fails, Frankly speaking cPanel installation is not user friendly @cPanel Team you need to think beyond to make installation easier

    0
  • cPRex Jurassic Moderator

    Yasir Phatt - can you let me know the operating system you're using?  I don't have any other reports of installation errors this morning, so this is likely related to your specific instance.

    0
  • Yasir Phatt

    I'm using Almalinux 9.7

    0
  • cPRex Jurassic Moderator

    Thanks for the information.  I'm still not seeing any issues with a clean install so it might be best to create a ticket so this can be investigated directly on your platform.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post