All emails are Frozen

Ripul

• June 11, 2019 09:44

For quite sometime all the emails are frozen on my site. When I check the exim log it shows up like this : 2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen 2019-06-09 03:41:01 1hZZ8w-00087W-Hb Message is frozen 2019-06-09 03:41:01 1hZc9z-0006W8-HD Message is frozen 2019-06-09 03:41:01 1hZYxz-0007hk-KS Message is frozen 2019-06-09 03:41:01 1hZT6z-0003sF-Da Message is frozen I would really like to resolve this. Last time I have to unblock the user from linux file ( not sure which one ) but it was not a permanent fix. How can I resolve this issue ?

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  cPanelLauren

  • June 11, 2019 18:50

  Have you checked the exim main log for a potential reason why they're frozen? You'd want to run something like the following: exigrep 1hZOnw-0003Lz-R2 /var/log/exim_mainlog
  

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  keat63

  • June 11, 2019 20:39

  In mail queue manager, can you try to redeliver one See what the response comes back with

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  Ripul

  • June 13, 2019 07:46

  I try to run the command . I see this message : ---------- perl: warning: Setting locale failed. perl: warning: Please check that your locale settings: LANGUAGE = (unset), LC_ALL = (unset), LC_CTYPE = "UTF-8", LANG = "en_US.UTF-8" are supported and installed on your system. perl: warning: Falling back to a fallback locale ("en_US.UTF-8"). 2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen 2019-06-09 03:41:01 1hZOnw-0003Lz-R2 Message is frozen 2019-06-09 04:41:01 1hZOnw-0003Lz-R2 Message is frozen 2019-06-09 05:41:01 1hZOnw-0003Lz-R2 Unfrozen by errmsg timer 2019-06-09 05:41:01 1hZOnw-0003Lz-R2 ** support@XXXX.com R=virtual_aliases: No Such User Here 2019-06-09 05:41:01 1hZOnw-0003Lz-R2 support@XXXX.com : error ignored 2019-06-09 05:41:01 1hZOnw-0003Lz-R2 Completed ----------
  I can put the emails back in queue one by one. And when I try to force deliver ,I see this message : ---------- LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1hbKIv-0007Ay-5z delivering 1hbKIv-0007Ay-5z LOG: MAIN ** support@XXXXs.com R=virtual_aliases: No Such User Here LOG: MAIN Frozen (delivery error message) ----------
  What could be reason and how to unblock the emails.

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  keat63

  • June 13, 2019 09:33

  'No Such User Here' would indicate to me that the email youre sending to doesn't exist

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  cPanelLauren

  • June 13, 2019 15:09

  I agree with @keat63 it sounds like the user doesn't exist where you're attempting to deliver the mail to. Frozen emails will be retried later and eventually be removed from the queue as failed - you shouldn't need to manually modify anything in this case.

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  Ripul

  • June 15, 2019 01:35

  ok, Thanks. I also noticed that the email content looks like base64 encoded PNG file + an xml file. Could this mean the email account is hacked?

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  cPanelLauren

  • June 17, 2019 14:23

  It could be, I'd suggest inspecting the mail leaving the account to confirm this, but if it is a password compromise changing the user's password should be sufficient to resolve the issue.

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