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carriage returns in autoresponder issue

ksechrist
Centos 6.10 cpanel 76.0.18 exim-4.91-3.cp1170.x86_64 I set this message in autoresponder: this is an autoresponder test single carriage return double carriage return triple carriage return
autoresponse received as text, and viewed as text: this is an autoresponder test single carriage return double carriage return triple carriage return
autoresponse received as text, but viewed in email client as html (as MANY clients will do!): this is an autoresponder test single carriage return double carriage return triple carriage return
I can't find a consistent way to have SINGLE LINE RETURNS/CARRIAGE RETURNS display properly in an autorsponder message. I might be able to do this with html, but none of my users know html. Help?

Comments

16 comments

Date Votes
  • cPanelMichael
    Hello @ksechrist, You can enable "This message contains HTML" when editing the message body in cPanel >> Autoresponders. Here's an example of how you can format the body to use HTML for line breaks:

    Sincerely,


    Name Here
    Title Here


    Let me know if this helps. Additionally, you included a reference to version 76:
    cpanel 76.0.18

    cPanel & WHM version 76 reached end-of-life status in April 2019: Reminder: cPanel & WHM Version 76 now EOL | cPanel Newsroom I recommend updating to a supported cPanel & WHM version at your earliest convenience. Thank you.
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  • ksechrist
    Thank you for the response Michael. I'm aware of v76 EOL. I have one old app that I'm trying to upgrade before moving to v78. But does that have anything to do with the carriage return problem? I've also noticed similar issues in webmail signatures but I haven't tested yet to see exactly what it's doing. I know html and figure I can fix this for MYSELF... but my users DON'T know html - should I teach them html so they can send properly formatted autoresponses? Doesn't seem right.
    0
  • cPanelMichael
    Hello, It's always a good idea to upgrade from an EOL version to a supported version to reduce the likelihood of encountering a defect. You can search for "autoresponder" in the change logs to see a list of cases that were published in newer versions:
    0
  • kamm
    FWIW this issue (incorrectly displaying plain text line breaks) persists in cPanel v 100.0.2. I don't see clients having to write HTML as a solution.
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  • cPanelAnthony
    FWIW this issue (incorrectly displaying plain text line breaks) persists in cPanel v 100.0.2. I don't see clients having to write HTML as a solution.

    To confirm, does this happen with any autoresponder or email? When are you seeing this issue occur?
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  • kamm
    To confirm, does this happen with any autoresponder or email? When are you seeing this issue occur?

    I'm seeing this with all autoresponders. My email client is Thunderbird. It has 3 possible "view message body as" settings: Original HTML Simple HTML Plain text The autoresponder email received appears the same for all 3 of those settings. I've attached a couple of screenshots.
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  • cPanelAnthony
    I'm seeing this with all autoresponders. My email client is Thunderbird. It has 3 possible "view message body as" settings: Original HTML Simple HTML Plain text The autoresponder email received appears the same for all 3 of those settings. I've attached a couple of screenshots.

    Thank you, I am reviewing further and will update you as soon as I can.
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  • kamm
    Thank you, I am reviewing further and will update you as soon as I can.

    Any update on this?
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  • cPanelAnthony
    Hello again. My sincerest apologies for letting this fall through the cracks. I will make sure this is looked into.
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  • cPRex Jurassic Moderator
    @kamm - I'm doing some additional testing with this now and I'll let you know what I find soon.
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  • cPRex Jurassic Moderator
    I tested this with Gmail and Yahoo on my end and I couldn't reproduce the problem. Inside cPanel, I configured the Auto Responder to look like this, using plain text: First line One carriage return Two carriage returns
    and that's how I am seeing it in both of those webmail clients. I then performed the same test in Thunderbird and that is working well for me also. I've attached a screenshot showing the results there, as well as how the Auto Responder is configured inside the cPanel interface.
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  • kamm
    Hi @cPRex - sorry for the huge delay - I must have missed the notification from your last post. I've just done a few tests and in Gmail and Roundcube the line breaks are parsed correctly, but in Thunderbird I continue to see double line breaks, so perhaps it's something specific with my TB set-up :confused: Anyway many thanks for running those tests!
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  • cPRex Jurassic Moderator
    That's so odd - I wish I had some more details but I'm just not able to reproduce that in Thunderbird on my end.
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  • Michael Yaeger

    Just FYI, this is still an issue. I'm testing with Outlook as it is what 90% of the business world uses.

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  • cPRex Jurassic Moderator

    Michael Yaeger - if you can reproduce this, can you submit a ticket?

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  • Michael Yaeger

    cPRex I can and have reproduced this. I can start a new ticket.

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