Supended email account is still able to send emails

timesurfer

• October 17, 2019 09:56

Hi, I've suspended an email account, but the suspension is not working. The suspension was only: - Sending Outgoing Email What can I do in order to prevent it from sending emails? Note: I want the account to be able to read emails

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  cPanelLauren

  • October 17, 2019 17:55

  Can you elaborate on how it is not working? Does the mail actually send or is it queued? Is it mail sent from webmail/a mail client or a script?

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  timesurfer

  • October 17, 2019 19:21

  The email is sent from webmail client. The user in question logs in, into the webmail, sees the emails in the inbox and can reply to them. Funny thing is that a 2 days ago, when I initially created a couple of test users, it was working well (the test users couldn't send or reply to received emails). Only today I noticed this wasn't working, after I created another user. I have created some filters in: cpanel_exim_system_filter2 However, if I delete those filters I created in there, and restart Exim, it doesn't solve this issue.

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  cPanelLauren

  • October 17, 2019 20:42

  Hello @timesurfer And you can confirm the setting is still enabled in cPanel? If so I'd suggest opening a ticket with us to look into the issue further.

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  timesurfer

  • October 17, 2019 21:00

  Yes, the setting is still enabled in cPanel. Ok, I will open a ticket. Thanks

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  timesurfer

  • October 17, 2019 21:17

  Support Request ID is: 13571913

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  keat63

  • October 18, 2019 13:30

  Hasn't this been noted on here before where a user would need to logout to invoke the suspension. Or did I dream this ? If this is indeed the case, then would restarting exim cause a logout ?

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  cPanelLauren

  • October 18, 2019 17:24

  There isn't a need to logout for this to be affected @keat63 I checked in on this ticket and found that the issue was that the "Suspend Outgoing Mail" is only suspending outgoing mail for remote deliveries - local deliveries aren't being suspended and this is by design - the behavior was only to prevent mail from leaving the actual server. In this case, local deliveries were still occurring but remote deliveries were indeed suspended and not able to be sent.

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  timesurfer

  • October 27, 2019 22:57

  I checked in on this ticket and found that the issue was that the "Suspend Outgoing Mail" is only suspending outgoing mail for remote deliveries - local deliveries aren't being suspended and this is by design - the behavior was only to prevent mail from leaving the actual server. In this case, local deliveries were still occurring but remote deliveries were indeed suspended and not able to be sent.

  
  Yes, this was what happened. But, I was able to also prevent local delivery by using filters: if $sender_address: contains "your-keyword-here" then fail text "This email account is not aloud to send emails" seen finish endif

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