Could not create cache file | cmd: redirect.cgi

howardfmcw

• December 26, 2019 10:03

Am getting error in cpanel error logs, my site sometimes got 500 Error. when i see error logs, getting these errors. can somebody please guide? Cpanel::Config::LoadConfig::_do_logger("warn", "Could not create cache file \x{e2}\x{80}\x{9c}/home/hoardwe/.cpanel/caches/"...) called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 466 Cpanel::FileUtils::Write::JSON::Lazy::write_file("/home/hoardwe/.cpanel/caches/config/_etc_cpanel_ea4_paths.co"..., HASH(0x109b818), 384) called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 459 Cpanel::FileUtils::Write::eek:verwrite("/home/hoardwe/.cpanel/caches/config/_etc_cpanel_ea4_paths.co"..., "{\"file_conf\":\"/etc/apache2/conf/httpd.conf\",\"bin_apachectl\":\""..., 384) called at /usr/local/cpanel/Cpanel/FileUtils/Write/JSON/Lazy.pm line 54 Cpanel::FileUtils::Write::_write_to_tmpfile("/home/hoardwe/.cpanel/caches/config/_etc_cpanel_ea4_paths.co"..., "{\"file_conf\":\"/etc/apache2/conf/httpd.conf\",\"bin_apachectl\":\""..., 384, CODE(0x109bd10)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 102 [2019-12-22 15:49:28 +0100] warn [suspendedpage] Could not create cache file Latest suexec error log messages: [2019-12-25 03:23:26]: uid: (1010/hoardwe) gid: (1011/hoardwe) cmd: redirect.cgi have full root WHM access. waiting for guidance.

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  cPRex Jurassic Moderator

  • December 26, 2019 15:32

  Hey there! This looks like it may be a permissions problem with that user. The correct permissions for both /home/username/.cpanel and /home/username/.cpanel/caches are 700, with username:username ownership. Can you make sure that is setup correctly on the account experiencing this issue?

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  howardfmcw

  • December 26, 2019 15:37

  this is actually a addon domain, can you please guide how to check that permissions through WHM?

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  howardfmcw

  • December 26, 2019 15:40

  Hi, yes i checked in cpanel, permissions are 700 fine. i thought some other permissions you were talking, but yes permissions are 0700 for cpanel caches.

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  cPRex Jurassic Moderator

  • December 26, 2019 15:57

  Thanks for the additional details. Since this seems to be an issue with the cPanel interface it might be best if our team took a look at the issue for you. You can always submit a ticket through the

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  howardfmcw

  • December 26, 2019 16:21

  Thanks i am submitting ticket. :)

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  cPRex Jurassic Moderator

  • December 26, 2019 18:11

  That sounds good - if you could post the ticket number here once that is generated we can post a reply on how the issue was solved.

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  howardfmcw

  • December 26, 2019 19:12

  Sure ticket #93413934 . the errors issue was resolved as staff member said in that ticket, but my problem is still not resolved. problem is user receiving Internal error 500 1-3 times in a day, first when he complaint i checked and saw disk usage was full so i deleted his extra and useless files, after that he complaint again then i see error logs again and submit complaint here, now staff member saying that 500 error was occured last in 19 december also this user issue was due to disk over usage. but now disk usage issue solved but still he is getting this internal 500 error. Can't understand :(

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  howardfmcw

  • December 26, 2019 21:21

  Problem solved. it was due to a wordpress plugin which was trying to use more than alloted memory. thanks cpanel staff.

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  cPRex Jurassic Moderator

  • December 27, 2019 15:49

  Great - I'm glad to hear you were able to get that resolved!

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