Newer releases of cPanel & WHM are not compatible with your operating system

Hello, We have received a notification from WHM that our cPanel Updates are failed . I have checked the update logs (Please find below) , Any Advise? /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:42 +0000] [/usr/local/cpanel/scripts/rpmup] checkyum version 22.3 (excludes: bind-chroot kernel ruby) /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:45 +0000] [/usr/local/cpanel/scripts/rpmup] cpanel-analytics-1.3.3-1.1.noarch has missing requires of cpanel-version >= ('0', '73.0.0', None) /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:45 +0000] [/usr/local/cpanel/scripts/rpmup] checkyum version 22.3 (excludes: bind-chroot ruby) /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:46 +0000] [/usr/local/cpanel/scripts/sysup] checkyum version 22.3 (excludes: bind-chroot kernel ruby) /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:47 +0000] Processing: Migrating feature lists to current version (if needed) /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:51 +0000] - Processing command /usr/local/cpanel/scripts/findphpversion
/var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:51 +0000] [/usr/local/cpanel/scripts/findphpversion] PHP version file is up to date /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:51 +0000] - Finished command /usr/local/cpanel/scripts/findphpversion
in 0.089 seconds /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:00:57 +0000] MySQL or MariaDB version "5.6" is less thanthe recommended minimum version, "5.7". /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:01:00 +0000] [/usr/local/cpanel/scripts/spamassassin_dbm_cleaner] /usr/local/cpanel/scripts/spamassassin_dbm_cleaner: version 1.0 /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:01:04 +0000] Processing: Checking End Of Life for current version. /var/cpanel/updatelogs/update.1577426429.log:[2019-12-27 06:01:06 +0000] W [FATAL] - Newer releases of cPanel & WHM are not compatible with your operating system. Upgrade your OS, or use the Update Preferences screen to select a Long-Term Support release for use with your OS. Starting with version 57, cPanel & WHM supports 64-bit versions of CentOS 6+, Red Hat Enterprise Linux 6+, CloudLinux" 6+, and Amazon Linux 2015+ only. Please see our OS End of Life policy for more information.

cPRex Jurassic Moderator

December 27, 2019 12:56

Hey there! It looks like you may be running an operating system that is too old to support updates or a 32 bit version of the operating system. Can you run the following two commands and send us the results? uname -a cat /etc/redhat-release

Shilpa George

December 28, 2019 02:47

Thank you so much for checking . Sure, Please find the results below: # uname -a Linux server.example.com 4.9.20-11.31.amzn1.x86_64 #1 SMP Thu Apr 13 01:53:57 UTC 2017 x86_64 x86_64 x86_64GNU/Linux [root@server /]# cat /etc/redhat-release cat: /etc/redhat-release: No such file or directory [root@server etc]# cat redhat-release cat: redhat-release: No such file or directory

December 28, 2019 03:53

[root@server ~]# cat /etc/system-release Amazon Linux AMI release 2017.03

December 30, 2019 16:44

Thanks for those details. That is an older AMI build from nearly two years ago, so it is likely no longer compatible. It would be best to get your sites moved over to a more modern build with this base installation here:

December 31, 2019 02:45

Thank you for checking . So If I upgrade the AMI using this sudo yum update command, Will it be okay ? Because I dont want to move all my sites again . Can I upgrade the current AMI using the update command?

January 02, 2020 12:22

You can try using the "yum update" command, but you may need to perform a migration to a newer platform as I don't think Yum will update the actual base installation of the AMI itself.

Newer releases of cPanel & WHM are not compatible with your operating system

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