Error connecting to webmail
Good day,
Please I am having issue logging in to my webmail, when I click login, it displays DATABASE ERROR: CONNECTION FAILED!
Other webmail accounts are not having this issue.
I have changed the mail folder permission to 0755 but the issue still remains.
Below is the server log for the email account:
Mar 6 12:31:31 server dovecot: imap-login: Login: user=, method=PLAIN, rip=::1, lip=::1, mpid=413391, secured, session=
Mar 6 12:31:31 server1 dovecot: imap(user@domain.com)<413391>: Logged out in=82, out=978, bytes=82/978
Kindly help.
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Good day, Please I am having issue logging in to my webmail, when I click login, it displays DATABASE ERROR: CONNECTION FAILED! Other webmail accounts are not having this issue. I have changed the mail folder permission to 0755 but the issue still remains. Below is the server log for the email account: Mar 6 12:31:31 server dovecot: imap-login: Login: user=, method=PLAIN, rip=::1, lip=::1, mpid=413391, secured, session= Mar 6 12:31:31 server1 dovecot: imap(user@domain.com)<413391>: Logged out in=82, out=978, bytes=82/978 Kindly help.
Have you tried changing the password in roundcube then try loggin in again?0 -
I'm not sure the provided information helps to be honest. is there anything var/log/maillog 0 -
Have you tried changing the password in roundcube then try loggin in again?
I have done that but this error still persists. Thanks.0 -
I'm not sure the provided information helps to be honest. is there anything var/log/maillog
Below is the output of var/log/maillog : Mar 6 16:29:42 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=, method=PLAIN, rip=, lip=, TLS: Connection closed, session= Mar 6 16:30:01 emerald5 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 2 secs): user=, method=PLAIN, rip=, lip=, TLS: Connection closed, session= Thanks.0 -
Hello, The failed authentication attempts wouldn't cause this issue. What if anything is noted in /usr/local/cpanel/logs/error_log
(in relation to this issue)? Is the issue occurring with both horde and roundcube or just roundcube?0 -
Hello, The failed authentication attempts wouldn't cause this issue. What if anything is noted in
/usr/local/cpanel/logs/error_log
(in relation to this issue)? Is the issue occurring with both horde and roundcube or just roundcube?
Thanks for your response, below are the server logs relating to email account am having issue with: user@domain.com /usr/local/cpanel/logs/error_log Performing updates as user 'servijtd' on email account 'user@domain.com' Performing updates as user 'servijtd' on email account 'user@domain.com' var/log/exim_mainlog rvitecoltd.com user@gmail.com user@domain.com 2020-03-09 13:19:41 1jBHNg-006ojK-Kd -> projects R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 uETmIVs0Zl7JvxgAxXgZGA:2 Saved" 2020-03-09 13:23:03 1jBHQz-006puk-OJ <= admin@aimeaders.com H=(aimehboobtraders.com) [58.129.132.154]:61828 P=esmtp S=7212 id=20200309122224.49B04CE7F407573F@aimehboobtraders.com T="Re: servitecoltd.com.: Pop/Imap Incoming Mails" for user@domain.com 2020-03-09 13:23:03 1jBHQz-006puk-OJ => /dev/null R=central_filter T=**bypassed** Other email accounts can login to both hord and roundcube but user@domain.com cannot login to both. Thanks again for your time.0 -
I'm not sure what would be causing that for only one user. I'd suggest opening a ticket if the issue is still occurring. 0 -
I'm not sure what would be causing that for only one user. I'd suggest opening a ticket if the issue is still occurring.
We did open a ticket and they pin-pointed the issue to the account's database table: /home/user/etc/domain.com/user.rcube.db The the issue was resolved by deleting the database and login in to the email account again. Thanks.0
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