Root zone editor not loading for one zone
Just this one domain, that I can tell.
WHM root zone editor gets as far as 'Editing zone "domain.com" ' then the browser continues to try something, and quits in about 30 seconds.
Please advise!
Thank you
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Hey there! If you have access to the command line I would try running this, which would let you know if there is a problem with that particular zone file itself: named-checkzone domain.com /var/named/domain.com.db
Can you try that and see if that reports any issues?0 -
named-checkzone domain.com /var/named/domain.com.db
Can you try that and see if that reports any issues?
zone DOMAIN.COM/IN: loaded serial 20200309070 -
Interesting. The next thing I'd try would be to watch the /usr/local/cpanel/logs/error_log
file while you load that page in WHM to see if there are any errors presented there.0 -
Interesting. The next thing I'd try would be to watch the
/usr/local/cpanel/logs/error_log
file while you load that page in WHM to see if there are any errors presented there.
[2020-03-12 12:09:45 -0700] warn [whostmgrd] The subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/zoneeditor.cgi) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x28c5dc8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x28c5dc8), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 10276, __CPANEL_HIDDEN__, GLOB(0x2930c98), __CPANEL_HIDDEN__, ...) called at cpsrvd.pl line 7256 cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6687 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1984 cpanel::cpsrvd::dodoc(HASH(0x129a918)) called at cpsrvd.pl line 1729 cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 1109 cpanel::cpsrvd::script() called at cpsrvd.pl line 429
Nothing here I'm familiar with...0 -
That does seem like odd behavior. I'd try forcing an update to make sure there aren't any cPanel issues, using the /scripts/upcp --force
command, but if that doesn't resolve things it might be best to get a ticket submitted with our team.0 -
That does seem like odd behavior. I'd try forcing an update to make sure there aren't any cPanel issues, using the
/scripts/upcp --force
command, but if that doesn't resolve things it might be best to get a ticket submitted with our team.
I did a forced update via WHM, is that the same?0 -
Yes, that would be the same behavior. 0 -
Support Ticket ID is: 93460709 0 -
Sounds good - I see it in the queue and we'll get to it as soon as we can! 0 -
In case anyone has this in the future, the Ticket resolution: [QUOTE] Upon investigation, it appears this is related to an issue were are currently facing with cPanel version 86. DNS zones without associated cPanel accounts should be owned by system or nobody. At this time, if the user is "nobody" it will give an error and say this is incorrect. [2020-03-12 17:55:37 -0700] info [xml-api] API failure: (XID xmybhy) You do not have a user named "nobody". [dumpzone] version [1]. To fix this, I backed up the /etc/userdomains file and then changed the user from "nobody" to "system". I can confirm that the DNS zone can be edited without issue now. This issue is being investigated within the following internal case. CPANEL-31865 We are working diligently to resolve this and it should be fixed in a future build. You can keep track of this by following our changelogs. 0
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