CPANEL-34821 - Can't change cpanel password

JDweb

• May 30, 2020 01:49

I have a server I use for my clients websites, each client has a cpanel account. It was suggested I change passwords for cpanel accounts. I was recently blacklisted but I have fixed that now and I am not on any blacklists. Problem is when I try to change the cpanel passwords I get this messsage "The password that you entered is not a valid password." I have tried with the Password Generator and without but I get the same result. Also I tried it in the individual cpanel accounts and on the List Accounts page in WHM. I am concerned this might have something to do with the blacklist situation. Any help greatly appreciated.

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  cPanelLauren

  • May 30, 2020 20:55

  Where are you changing the passwords?

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  jasgot

  • November 11, 2020 13:12

  Since JDWeb did not answer, and I am having the same issue. I will say that I am using the Password & Security tool located in the drop down under my account name in the upper right corner of my cpanel dashboard. It takes me to this url: .../frontend/paper_lantern/passwd/index.html I use the Password Generator, when I click "Change Password Now!" it tells me it is not a valid password.

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  jasgot

  • November 11, 2020 13:15

  Password change DOES work from "Home "Account Functions "Password Modification"

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  cPRex Jurassic Moderator

  • November 11, 2020 14:31

  Hey @jasgot - thanks for bringing this to my attention. I'm doing some testing on this now and I'll update you soon.

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  cPRex Jurassic Moderator

  • November 11, 2020 14:55

  It looks like this is resolved in version 92, but I've created case CPANEL-34821 so we can track this issue. I'm going to set this thread to "In Progress" so I remember to check in on it as I get more details.

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  jasgot

  • November 11, 2020 19:46

  Thanks.

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  cPRex Jurassic Moderator

  • November 11, 2020 19:47

  Sure thing!

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