wedmail cannot contact smtp

ncostis

• June 01, 2020 11:55

In all my clients webmail they cannot send email with webmail. The are getting error cannot contact smtp -1 whatever that is. With outlook etc that are fine and webmail receives mail. I cannot seem to sort it out.

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  cPanelLauren

  • June 02, 2020 19:15

  As your profile indicates you have root access to the server, I'd suggest checking the maillogs for information on what is happening when your users attempt to send mail. You can find the logs at /var/log/maillog
  you may also want to check the cPanel error logs for any further clues on what's occurring. They are located at /usr/local/cpanel/logs/error_log
  

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  ncostis

  • June 06, 2020 18:31

  Doing a tail -100f in /usr/local/cpanel/logs/error/log while i try to send an email through webmail i got no error whatsoever. but before sending it it had 2020-06-06 21:06:21 +0300] warn [Internal Warning while parsing unknown 14525] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x191a380)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 cpsrvd e41e94f192f0: Cpanel::Exception::NetSSLeay/(XID h7twgk) Net::SSLeay::ssl_write_all(SCALAR(0x2d3aee0)) produced an operating system error (EPIPE, Broken pipe) and 1 [asis,OpenSSL] [numerate,_6,error,errors]: ARRAY(0x2ea4fb8) at /usr/local/cpanel/Cpanel/Server/Connection/SSL.pm line 63. Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x2d10960), SCALAR(0x2d3aee0)) called at /usr/local/cpanel/Cpanel/Server/Response.pm line 217 Cpanel::Server::Response::__ANON__(SCALAR(0x2d3aee0)) called at /usr/local/cpanel/Cpanel/Server/Responders/Stream/Gzip.pm line 92 Cpanel::Server::Responders::Stream::Gzip::write(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 6) called at /usr/local/cpanel/Cpanel/Server/Responder.pm line 176 Cpanel::Server::Responder::finish(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 2) called at /usr/local/cpanel/Cpanel/Server/Responders/Chunked/Gzip.pm line 29 Cpanel::Server::Responders::Chunked::Gzip::finish(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 2) called at /usr/local/cpanel/Cpanel/Server/Responder.pm line 91 Cpanel::Server::Responder::readonly_from_input_and_send_response(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030)) called at /usr/local/cpanel/Cpanel/Server/Response.pm line 141 Cpanel::Server::Response::send_response(Cpanel::Server::Response=HASH(0x2d10be8), Cpanel::Server::Response::Source::ReadOnlyString=HASH(0x2d2e6f8)) called at cpsrvd.pl line 3018 cpanel::cpsrvd::servcontent("document", "./frontend/paper_lantern/libraries/cjt2-dist/frameworks.cmb.js", "use_magic", 1, "static", 1, "content_type", "text/javascript") called at cpsrvd.pl line 2753 cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1987 cpanel::cpsrvd::dodoc(HASH(0x1349650)) called at cpsrvd.pl line 1734 cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1114 cpanel::cpsrvd::script() called at cpsrvd.pl line 434 Cpanel::Exception::NetSSLeay/(XID hek925) Net::SSLeay::ssl_write_all(HTTP/1.1 500 Internal Error Connection: close Content-type: text/html; charset="utf-8" X-Error-Message: Error ID e41e94f192f0 ) produced an operating system error (EPIPE, Broken pipe) and 1 [asis,OpenSSL] [numerate,_6,error,errors]: ARRAY(0x2ea5648) at /usr/local/cpanel/Cpanel/Server/Connection/SSL.pm line 63. Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x2d10960), "HTTP/1.1 500 Internal Error\x{d}\x{a}Connection: close\x{d}\x{a}Content-type:"...) called at /usr/local/cpanel/Cpanel/Server.pm line 1601 Cpanel::Server::write_buffer(Cpanel::Server=HASH(0x2a8a3f8), "HTTP/1.1 500 Internal Error\x{d}\x{a}Connection: close\x{d}\x{a}Content-type:"...) called at /usr/local/cpanel/Cpanel/Server.pm line 647 Cpanel::Server::_send_internal_error_headers_if_needed(Cpanel::Server=HASH(0x2a8a3f8), 500, "Error ID e41e94f192f0") called at /usr/local/cpanel/Cpanel/Server.pm line 633 Cpanel::Server::internal_error_with_http_status(Cpanel::Server=HASH(0x2a8a3f8), 500, "Error ID e41e94f192f0") called at /usr/local/cpanel/Cpanel/Server.pm line 618 Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2a8a3f8), "Error ID e41e94f192f0") called at cpsrvd.pl line 973 cpanel::cpsrvd::__ANON__(Cpanel::Exception::NetSSLeay=HASH(0x2dac0f0)) called at /usr/local/cpanel/Cpanel/Server/Connection/SSL.pm line 63 Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x2d10960), SCALAR(0x2d3aee0)) called at /usr/local/cpanel/Cpanel/Server/Response.pm line 217 Cpanel::Server::Response::__ANON__(SCALAR(0x2d3aee0)) called at /usr/local/cpanel/Cpanel/Server/Responders/Stream/Gzip.pm line 92 Cpanel::Server::Responders::Stream::Gzip::write(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 6) called at /usr/local/cpanel/Cpanel/Server/Responder.pm line 176 Cpanel::Server::Responder::finish(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 2) called at /usr/local/cpanel/Cpanel/Server/Responders/Chunked/Gzip.pm line 29 Cpanel::Server::Responders::Chunked::Gzip::finish(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030), 2) called at /usr/local/cpanel/Cpanel/Server/Responder.pm line 91 Cpanel::Server::Responder::readonly_from_input_and_send_response(Cpanel::Server::Responders::Stream::Gzip=HASH(0x2d3b030)) called at /usr/local/cpanel/Cpanel/Server/Response.pm line 141 Cpanel::Server::Response::send_response(Cpanel::Server::Response=HASH(0x2d10be8), Cpanel::Server::Response::Source::ReadOnlyString=HASH(0x2d2e6f8)) called at cpsrvd.pl line 3018 cpanel::cpsrvd::servcontent("document", "./frontend/paper_lantern/libraries/cjt2-dist/frameworks.cmb.js", "use_magic", 1, "static", 1, "content_type", "text/javascript") called at cpsrvd.pl line 2753 cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1987 cpanel::cpsrvd::dodoc(HASH(0x1349650)) called at cpsrvd.pl line 1734 cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1114 cpanel::cpsrvd::script() called at cpsrvd.pl line 434 [2020-06-06 21:10:02 +0300] warn [Internal Warning while parsing unknown 3985] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x2e3fd50)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 [2020-06-06 21:10:21 +0300] warn [Internal Warning while parsing unknown 7949] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x32d1d40)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 [1591467030] libunbound[10840:0] info: resolving dns1.ics.forth.gr. AAAA IN [2020-06-06 21:10:30 +0300] warn [Internal Warning while parsing unknown 10840] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x187d328)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 [2020-06-06 21:11:36 +0300] warn [Internal Warning while parsing unknown 26137] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x3264d10)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 [2020-06-06 21:20:57 +0300] warn [Internal Warning while parsing unknown 16572] (in cleanup) (in cleanup) at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 724. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x2baeea0)) called at /usr/local/cpanel/uapi line 0 eval {...} called at /usr/local/cpanel/uapi line 0 Also in /var/log/maillog nothing relevant. From the webmail screen i only see "error cannot connect to server stmp -1" Any suggestions?

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  cPanelLauren

  • June 16, 2020 07:21

  Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  keat63

  • June 16, 2020 12:57

  May I suggest installing a different client (Horde/Roundcube) and try with that.

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  Spriggan13

  • June 23, 2020 19:12

  Sorry, may I join this discussion? I also found similar problems with error logs like TS. This is my log .. usr/local/cpanel/logs/error_log: There are no changes to the Security Advisor state that require notification. [2020-06-23 00:13:24 +0700]: "/usr/local/cpanel/scripts/restartsrv_spamd " called by (51670 - queueprocd - process - restartsrv) cpsrvd 2db7e130fb68c: Cpanel::Exception::NetSSLeay/(XID vpz6cj) Net::SSLeay::ssl_write_all(SCALAR(0x2ed2ba8)) produced an operating system error (EPIPE, Broken pipe) and 1 [asis,OpenSSL] [numerate,_6,error,errors]: ARRAY(0x34f0338) at /usr/local/cpanel/Cpanel/Server/Connection/SSL.pm line 63. Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x2e5e988), SCALAR(0x2ed2ba8)) called at /usr/local/cpanel/Cpanel/Server.pm line 1601 Cpanel::Server::write_buffer(Cpanel::Server=HASH(0x2be5128), SCALAR(0x2ed2ba8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SSE.pm line 141 Cpanel::Server::Handlers::SSE::__ANON__(SCALAR(0x2ed2ba8)) called at /usr/local/cpanel/Cpanel/Server/Responders/Stream/Gzip.pm line 101 Cpanel::Server::Responders::Stream::Gzip::write(Cpanel::Server::Responders::Stream::Gzip=HASH(0x336ae78), 1) called at /usr/local/cpanel/Cpanel/Server/SSE.pm line 212 Cpanel::Server::SSE::__responder_write(Cpanel::Server::SSE::whostmgr::Tasks=HASH(0x33336d8), ":\x{d}\x{a}") called at /usr/local/cpanel/Cpanel/Server/SSE.pm line 160 Cpanel::Server::SSE::_send_sse_heartbeat(Cpanel::Server::SSE::whostmgr::Tasks=HASH(0x33336d8)) called at /usr/local/cpanel/Cpanel/Server/SSE/whostmgr/Tasks.pm line 160 Cpanel::Server::SSE::whostmgr::Tasks::run(Cpanel::Server::SSE::whostmgr::Tasks=HASH(0x33336d8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SSE.pm line 179 Cpanel::Server::Handlers::SSE::handler(Cpanel::Server::Handlers::SSE=HASH(0x2f14660), "Tasks", ARRAY(0x1316938)) called at cpsrvd.pl line 1989 cpanel::cpsrvd::dodoc(HASH(0x1349a28)) called at cpsrvd.pl line 1114 cpanel::cpsrvd::script() called at

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  cPanelLauren

  • June 30, 2020 00:44

  HI @Spriggan13 It could be but I think it might be best to open a ticket to have this investigated.

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  bloatedstoat

  • July 09, 2020 23:26

  We are seeing something similar, although our log files appear to point to failed logins to WHM. I wish I understood the duplicate log access thing - particularly when it mentions things like Microsoft Networks, it makes me very uncomfortable. [2020-07-09 15:25:10 +1000] warn [whostmgrd] Duplicate logaccess (SMBr PC NETWORK PROGRAM 1.0MICROSOFT NETWORKS 1.03MICROSOFT NETWORKS 3.0LANMAN1.0LM1.2X002SambaNT LANMAN 1.0NT LM 0.12): at /usr/local/cpanel/Cpanel/Server/Logger.pm line 80. Cpanel::Server::Logger::logaccess(Cpanel::Server::Logger=HASH(0x1d32710)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 149 Cpanel::Server::Connection::pipehandler(Cpanel::Server::Connection::SSL=HASH(0x1fb30b8)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 140 Cpanel::Server::Connection::check_pipehandler_globals(Cpanel::Server::Connection::SSL=HASH(0x1fb30b8)) called at /usr/local/cpanel/Cpanel/Server/Connection/SSL.pm line 67 Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x1fb30b8), "
When we applied Access Control to whostmgrd the log lines above were replaced by lots of tcp wrapper failures. So the warnings are suppressed and the attempts to login are blocked but now we are getting denied problems for our server's local ip. Dropping connection from xxx.x.xxx.xxx because of tcp_wrappers at cpsrvd.pl line 4021. Seems a little counter-intuitive to have to add the server's locally bound IP address to the Access List - am I missing something? Apologies in advance if this is unrelated, hopefully someone could move it to the correct location if it's irrelevant to the OP's question, the errors do bear resemblance/similarity though. Thank you.

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