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missing user after transfer tool

Comments

8 comments

  • cPanelLauren
    What's the cruft script you're running and what's the precise error you're getting?
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  • ca2236
    I was using this to see if there were any orphaned parts of the account. /usr/local/cpanel/3rdparty/bin/perl < ( curl -s https://raw.githubusercontent.com/cPanelInc/tech-acctinfo/master/acctinfo ) --cruft domain.tld
    I just re-ran it to get the error, but it is gone. But it was something like:
    • The remote account "accountname" cannot transfer because an account with the same username exists on the local server.
    but after trying again, (a day later) the transfer seemed to work. At least without that error. It transferred successfully.
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  • cPanelLauren
    Ok, unfortunately, that was what I was worried about, that's definitely the script I would use to find that information. Thinking about it though, I'm wondering if the issue isn't the domain name at all. The error specifically notes the accountname is the issue. If you search based off the username not the domain name is the output any different?
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  • ca2236
    I don't think I tried it on the username. but when I tried it on the domain name, it found the username and was searching some things based on the username. But when looking around at places that I know about/learned about. I didn't find anything. no directory in /home or other things. I can't re-run it as I had a successful transfer this time. I could try to delete it and see if there is another error.
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  • ca2236
    I removed the test account and immediately tried the transfer again. It seemed to not complain about a local user mismatch. I'm not sure. Maybe it was a transient error or something.
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  • ca2236
    can I re-open this ticket? When running /usr/local/cpanel/3rdparty/bin/perl < ( curl -s
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  • ca2236
    I found a work around to get the cruft tool to run (using wget first then running the perl command with --cruft). I am getting an error after running the transfer tool, deleting the account after an incomplete transfer and then trying to run it again. I get the error
    • The remote account "accountname" cannot transfer because an account with the same username exists on the local server.
    after running the cruft tool, the only thing I see is this: ion: 2.5.22 =================================================================================== CRUFT CHECK =================================================================================== From your query of username I have determined: domain.com (username) was terminated on Mon Nov 2 14:37:57 2020 ----------------------------------------------------------------------------------- It it holds, after 24 hours, I can try again. I know I can choose to overwrite, and maybe that is my only option. But is there something holding onto the domain for a bit until the next day or something? If so, can I run something to update (without having to overwrite) Thanks UPDATE: I just tried this with another account, and the cruft command was similar input, however, this domain I could immediately transfer again. I do not know what the difference is. And going back and checking the original, I can now attempt to transfer this again. There must be a background process that is running cleanup of something still after termination of an account?
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  • cPRex Jurassic Moderator
    I'm wondering if the difference is the "incomplete transfer" part of your initial test. If the transfer didn't fully complete, it's possible some of the account's configuration files could have had issues, leaving to cruft being left in place, although I would have expcted acctinfo to show some of those files in the output. If you have a reliable way to reproduce the issue it would be good to submit a ticket to our team so we can do some additonal testing with that, as we'd need access to the server to in question.
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