Hi everyone, First of all, I am a complete n00b so please bear with me. Since Friday our website (built in Wordpress) cannot be reached anymore. I get a HTTP 500 Error so as far as I understand, it has do do with the server. I tried issuing a support ticket but cannot log into the ticketing system with my CPanel user account. :( I had a look at older threads and here are the random things I checked so far:

I checked Metrics>error messages but there isn't anything there.
Our SSL certificate (and the DV certificate?) is expired, however, it has been for over a year as far as I can tell.
I tried accessing the page via IPaddress:2083 but get a security warning so I didn't proceed.

We didn't do or change anything on our server lately so I have no idea where to start looking for source of the problem. Thanks! - M

nixuser

September 07, 2020 17:42

Have you checked the error_log in account directory? Try changing the php version of the website from cpanel.

Marlene_20

September 08, 2020 07:20

Thanks for the suggestions. After some more investigation, the reason for the issue seems to be malware. Probably thanks to a plugin that wasn't up-to-date. :confused:

Okaro

September 08, 2020 09:32

I tried accessing the page via IPaddress:2083 but get a security warning so I didn't proceed.

You can proceed. This warning is "only" to tell you that the SSL certificate is not valid or has expired, like you said.

keat63

September 08, 2020 14:17

Have you considered temporarily replacing your public_html/index file with a basic index.html

Here's a web site

September 08, 2020 14:18

You can also try creating a basic phpinfo page

cPanelLauren

September 08, 2020 16:19

Were you able to get this resolved after removing the plugin and resolving the malware issue?

HTTP 500 Error

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Here's a web site

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